Senior Business Solutions Engineer, BizTech(LegalTech)
Airbnb · Posted Sep 18
Short-term home rentals, boutique hotel bookings, travel experiences, and hosting services
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About the role
The Legal Technology team, within the BizTech organization, leads the mission to deliver innovative technology, empowering our legal function to utilize technology productively, driving connection, and scale support. This role sits within BizTech and partners directly with Airbnb's global Legal organization to accelerate the deployment of AI-powered tools, implementation of legal systems & integrations, and workflow automation across the CLO org. As a Senior Business Systems Engineer embedded directly within the Legal teams, you will own system and tool changes end-to-end — leading the deployment of AI agents, legal application implementations, and automation that scales Airbnb's global legal infrastructure.
What you will do
- Partner directly with practice group leads, paralegals, and in-house counsel to identify high-value workflow automation and AI integration opportunities.
- Act as the technical DRI for Legal AI tools — from intake through deployment — owning the full lifecycle development within your assigned legal function.
- Build, test, and deploy Legal AI workflows, multi-agent workflows, RAG pipelines, and AI copilots powered by Claude Enterprise. Building MCPs would be add on
- Run discovery workshops and translate business requirements into engineering-ready specifications for internal engineering teams.
- Navigate internal governance processes (PLADIS, Security, Privacy) on behalf of Legal stakeholders — managing intake, review, and approvals.
- Maintain the Legal Tech project portfolio, ensuring initiatives are tracked, prioritized, and communicated effectively to leadership.
- Build trusted relationships with Deputy General Counsels, Legal Ops leads, and cross-functional partners in BizTech, Security, and Engineering.
- Design and deliver Claude Enterprise training sessions for Legal teams — covering prompting, workflow integration, and responsible AI use.
- Create adoption playbooks, user guides, and enablement materials tailored to Legal personas (lawyers, paralegals, legal ops).
- Track usage metrics and adoption KPIs; report to Legal Technology and CLO leadership on impact.
Skills used in this role
What the employer is looking for
- 8+ years of professional experience in Legal Technology, or Enterprise SaaS implementation — preferably in a tech company or law firm technology function.
- Minimum of 2 years of experience demonstrably using AI in workflows and to support customers.
- Proven track record of architecting and building AI-powered applications including multi-agent workflows, retrieval systems, and LLM integrations
- Proven track record in forward-deployed, embedded, or client-centric technical positions.
- Experience researching and implementing custom applications from the Marketplace from research, to design and implementation
- Demonstrated experience designing and implementing custom business solutions and integrations using enterprise platforms.
- Skilled at stakeholder engagement and cross-functional collaboration in large global organizations.
- Adept at leading complex projects, simplifying technical concepts, and promoting operational excellence.
- Excellent written and verbal communication skills, especially in critiquing technical designs and leading workshops, and engaging with senior leadership.
- Identifies opportunities for product and process improvements and can lead and implement said improvements, obtaining necessary buy-in from stakeholders and leadership..
Preferred qualifications
- Advanced degree (e.g., MS/MBA) in Business, Computer Science, or related fields preferred.
Benefits and support
- Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
About Airbnb
Airbnb operates a premier global online marketplace that connects travelers with hosts offering unique lodging accommodations, boutique hotels, and curated experiences worldwide. The platform enables millions of people to monetize their spaces and discover authentic local travel experiences across more than 220 countries and regions. By blending community-driven hospitality with innovative AI-powered tools, Airbnb has redefined the modern travel and sharing economy.
- Industry
- Travel
- Company size
- 8000+ employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $3.07B raised
- 2020-04-06Series E$1B
- 2020-04-01Private Equity$1B
- 2015-06-29Series D$1.5B
- 2014-04-16Series C$475M
- 2011-07-24Series B$112M
- 2010-11-01Series A$7.2M
- 2009-01-01Seed$600K
Leadership
Co-Founder and Chief Executive Officer
Co-Founder
Co-Founder and Chief Strategy Officer
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