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Senior Business Operations Specialist

Boeing · Posted Oct 22

Commercial airplanes, defense products, space systems, and global aviation services

Bengaluru, IndiaFull-timeOnsiteSenior Level10+ years₹24.0L–₹36.0L yearly52 applicants
AerospaceDefenseManufacturingCommercial AviationSpace SystemsPublic Company
Full time

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About the role

The Boeing Global Enterprise Services (BGES) Global Workplace Strategy & Operations team supports safe and efficient workplace services and consistent business processes across the India region. The role drives operational excellence, business performance reporting, cross-functional collaboration, and program/project support for site operations and sustainability initiatives. It also prepares governance and leadership reporting and coordinates with internal and external stakeholders to meet business goals.

What you will do

  • Support implementation of the BGES Operating Model focused on cost‑effective operations, people & leadership, and service excellence
  • Program manages the operational excellence projects for the region
  • Coordinate PMBP/CI workshops, problem‑solving sessions, and performance reviews as and when applicable
  • Maintain Tiered scorecards, operational dashboards, and service performance metrics associated with BGES service delivery and governance routines.
  • Responsible and accountable for global reporting
  • Assist in value engineering initiatives and cost‑driver analysis to meet BGES Enterprise Operational Excellence (EOE) priorities.
  • Track risks, mitigation plans, and project actions for site and enterprise programs (as seen in BGES India project governance templates).
  • Partner with HR, Finance, GREF, PMCM, IT Ops, ISC, Ethics, GSA, and business units to ensure aligned service delivery and project execution.
  • Responsible to manage the operating rhythms for the region and cross functional governance including tier 5 reporting
  • Support stakeholder communication and engagement across regions and service lines
  • Assist with planning, tracking, and reporting for operational programs, transition plans, walkthroughs, and readiness activities across Boeing sites.
  • Coordinate cross‑regional efforts including sustainability initiatives, energy‑tracking activities, Green Team engagement, and compliance reporting (EED, MEES, renewable energy milestones).
  • Provide structured business support for day‑to‑day site operational needs including onboarding, services coordination, and vendor alignment.
  • Contribute to global workplace strategy execution by capturing requirements, supporting major projects, and ensuring alignment to business priorities.
  • Works with the manager to develop people engagement plans
  • Prepare leadership updates, governance decks, and operational summaries for monthly BGES councils and governance meetings such as:
  • Provide structured communication to stakeholders during transitions, audits, readiness reviews, and implementation cycles.

Skills used in this role

LeanKaizenPMBPSix SigmaServiceNowMicrosoft 365ExcelPower BISharePointPowerPointStakeholder ManagementProblem SolvingCommunicationProject ManagementProgram ManagementContinuous ImprovementValue EngineeringCost Driver AnalysisSystems ThinkingBusiness AcumenChange ManagementOperational DashboardsScorecards

What the employer is looking for

  • Strong analytical and problem‑solving skills; ability to interpret operational and financial data.
  • Experience in Lean, Kaizen, PMBP, or continuous improvement tools (preferred).
  • Excellent cross‑functional communication and stakeholder management.
  • Ability to work in a fast‑paced, multi‑region operational environment.
  • High proficiency in MS365 tools (Excel, Power BI, SharePoint, PowerPoint).
  • Understanding of workplace services, facilities operations, or sustainability programs is a plus.
  • Knowledge of management of ServiceNow working with IT development teams
  • Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Preferred qualifications

  • Builds Positive Relationships Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of work goals. Builds rapport and trust among stakeholders and leverages the organization's dynamics to promote program goals by focusing on a shared vision.
  • Business Acumen Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. Applies this information in a way that contributes to the organizations strategic plan and bottom line.
  • Digital Literacy Initiates process improvements that are enabled and supported by technology. Understands that technology and process functionality has an interconnected relationship and that each helps transform the other.
  • Global Perspective Develops and incorporates an understanding of the competitive global business environment as well as an awareness of economic, social, and political trends that impact the organization's global strategy
  • Project Management The ability to achieve desired outcomes on projects, on-time and within budget. Ability to define the project, design and plan the project, and manage the project team. Ability to control and deliver project deliverables, project accounting and appraisal, and optimize the contribution of the people involved.
  • Systems Thinking Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.
  • Postgraduate from a grade A business school
  • Lean six sigma practioner (will be added advantage)
  • Change mgmt. specialist (will be added advantage)
  • MCR from CoreNet Global
  • US Operational Excellence practitioner

Benefits and support

  • Variable work arrangements depending on business and customer needs
  • Relocation assistance within India (based on candidate eligibility)

About Boeing

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Boeing

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The Boeing Company is an American multinational aerospace corporation that designs, manufactures, and sells commercial airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles worldwide. The company operates through core segments including Commercial Airplanes, Defense, Space & Security, and Global Services, providing advanced solutions to customers in more than 150 countries.

Industry
Aerospace
Company size
180000+ employees
Founded
1916
Location
Arlington, Virginia, USA
Funding stage
Public Company

Leadership

KO
Kelly Ortberg

President and Chief Executive Officer

SP
Stephanie Pope

Executive Vice President and CEO, Boeing Commercial Airplanes

SP
Steve Parker

President and CEO, Boeing Defense, Space & Security

CR
Christopher Raymond

President and CEO, Boeing Global Services

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