Senior BMS Specialist, Global BMS Technical Services
Amazon · Posted Oct 20
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System technical support organization within the Global Energy, Sustainability & Automation division. It supports building automation platforms, HVAC sequences, environmental controls, energy metering, power distribution, and sustainability initiatives across Amazon's worldwide operations network. The Senior BMS Specialist will maintain and optimize global BMS services, design SOPs, troubleshoot communications protocols, analyze BMS data, and provide 24/7 support across time zones.
What you will do
- Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
- Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs
- Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe
- Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
- Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar
- Ensure compliance with change management processes
- Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings
- Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach
- Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies
- Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders
- Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists
- Drive a culture of innovation, continuous improvement, and knowledge sharing within the team
- Willingness to work flexible shifts to provide 24/7 BMS support across global time zones
Skills used in this role
What the employer is looking for
- Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
- Bachelor's degree in Mechanical Engineering, Electrical/Electronics/Communications Engineering, Computer Science, or related field (or equivalent work experience)
- Experience in BMS programming, commissioning & troubleshooting
- Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization
- Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP)
- Deep understanding of HVAC, lighting, utilities, field devices, and other building systems, as well as energy management principles
- Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.
- Demonstrated ability to manage and prioritize initiatives in a dynamic environment
- Strong problem-solving skills with a strategic and innovative mindset
- Organized and self-motivated to take ownership of complex tasks
- Provide 24/7 BMS support through flexible shift coverage, ensuring global customers receive timely and reliable assistance
Preferred qualifications
- Experience working in cross-regional BMS projects with multicultural teams
- Proficiency in cloud-based IoT platforms, data analytics, and visualization tools
- Certification in relevant programming languages or BMS systems
- Certification with Tridium Niagara
- Certification with Distech Controls
- Strong customer relationship management skills
- Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment
- Proficiency in additional spoken languages
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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