Senior Associate-Technical Project Management
American Express · Posted Nov 6
Banking, credit card, payment network, and travel services
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About the role
American Express Technology enables and accelerates the company's growth strategies, delivering global capabilities and services that support customers and colleagues while maintaining 24/7 servicing and availability. The organization provides the foundation for the company's operations and drives differentiation through innovative technology and data insights. This role coordinates C360 technology initiatives, Program Increment planning, and Agile Release Train ceremonies, and applies AI agent-enabled project management tools to delivery execution and reporting.
What you will do
- Coordinate the planning and execution of C360 technology initiatives, ensuring alignment with project objectives, delivery commitments, and business priorities.
- Identify and mitigate project risks, impediments, and cross-functional dependencies, escalating issues and resource constraints as needed.
- Facilitate technical discussions with Engineering and Architecture teams to clarify system design, implementation approaches, and delivery decisions.
- Coordinate Program Increment (PI) Planning with leadership, Product Management, and delivery teams to support alignment, capacity planning, and readiness.
- Support Agile Release Train (ART) ceremonies, feature readiness, backlog prioritization, and execution across teams.
- Maintain implementation roadmaps, milestones, delivery plans, and dependency tracking in partnership with Product and Engineering.
- Facilitate Inspect & Adapt sessions, retrospectives, and other Agile ceremonies to promote continuous improvement.
- Prepare leadership updates on delivery progress, key risks, milestones, and decisions needed to maintain execution momentum.
- Maintain project and technical documentation, including specifications, delivery plans, and product functionality materials, in collaboration with technical teams.
- Coordinate change management and release readiness activities while supporting adherence to Software Development Life Cycle (SDLC) standards.
- Track Objectives and Key Results and Key Performance Indicators (OKRs/KPIs) to measure delivery performance and identify improvement opportunities.
- Collaborate and co-create with Product, Engineering, and Business teams to align technology initiatives with business objectives.
- Use AI agent-enabled project management and Agile delivery tools to support planning, dependency management, reporting, and execution.
- Review and validate AI-generated technical documentation, delivery metrics, and insights for accuracy, quality, and stakeholder relevance.
- Identify opportunities to improve delivery efficiency through workflow automation, Agentic AI analytics, and streamlined Agile processes.
Skills used in this role
What the employer is looking for
- 6+ Years of Experience.
- Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred.
- Knowledge of Agile, SAFe, and Lean methodologies and Agile Release Train delivery practices.
- Knowledge of technical challenges, system design, and the full product development life cycle, including Test Driven Development.
- Experience in technology project or program delivery, managing multiple initiatives and coordinating cross-functional teams.
- Experience using Jira, Confluence, or comparable project management and collaboration tools.
- Experience preparing technical documentation, delivery plans, and stakeholder reporting.
- Knowledge of AI agent-enabled Agile delivery tools, Agentic AI analytics, and workflow optimization practices.
- Experience using AI-assisted project management, reporting, or collaboration tools, with the ability to validate AI-generated outputs.
- Strong communication, organizational, analytical, and problem-solving skills.
Preferred qualifications
- Certification in SAFe Program Consultant (SPC), SAFe Agilist (SA), PMI Agile Certified Practitioner (PMI-ACP), or Project Management Professional (PMP) is a plus.
- Experience supporting Program Increment planning and Agile Release Train execution in a complex technology environment.
- Experience contributing to workflow automation, Agentic AI reporting, or operational efficiency improvement initiatives.
- Experience collaborating with Product and Engineering teams on customer-centric technology solutions.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
American Express Raises 2026 Profit Forecast to $18.30-$18.60 a Share, Plans 3,500 Job Cuts2026-10-23
American Express Newsroom
American Express Reports Third-Quarter 2026 Financial Results2026-10-23
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