Senior Associate-Tech Ops Engineering
American Express · Posted Nov 6
Banking, credit card, payment network, and travel services
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About the role
American Express is a financial services company whose Technology Operations Engineering team oversees the monitoring and maintenance of technology systems or network infrastructure, provides advanced technical support, and collaborates on technology projects aligned with business objectives. The role covers system upgrades, incident resolution, network troubleshooting, documentation, and resiliency standards. It works with product and business teams within a financial services environment.
What you will do
- Monitors the performance and availability of technology systems and applications and implements system upgrades, updates, and backups to ensure the maintenance of hardware and software systems
- May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner
- Provides advanced technical support to end-users for hardware, software, and network-related issues
- Performs the setup and configuration of new hardware and software with guidance
- Manages and maintains network infrastructure with guidance, mitigating potential incidents that impacts the network operations
- Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures
- Maintains comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
- Completes technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
- Implements resiliency standards, tooling, and best practices
- Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures
Skills used in this role
What the employer is looking for
- Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
- Knowledge of network protocols and technologies
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
- Experience in technology operations, cloud adminstration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
- Experience in system administration, network configuration, and troubleshooting
- Experience in technology operations work
- Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
- Experience in cloud platforms such as AWS, Azure, Google Cloud
Preferred qualifications
- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
Benefits and support
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
BigGo / Reuters
American Express Raises 2026 Profit Forecast to $18.30-$18.60 a Share, Plans 3,500 Job Cuts2026-10-23
American Express Newsroom
American Express Reports Third-Quarter 2026 Financial Results2026-10-23
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