Senior Associate - Tech Operations Engineering
American Express · Posted Oct 10
Banking, credit card, payment network, and travel services
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About the role
The Enterprise Technology Services organization at American Express partners with every part of the business to deliver and operate technology, digital, and data capabilities, platforms, and services globally, providing 24x7 support for technology engineering, architecture, and infrastructure. The team also covers product management for core enterprise platforms, technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms. This Senior Associate - Tech Operations Engineering role focuses on identifying application and infrastructure risks, debugging and root cause analysis, monitoring and AIOps, high availability, and ITIL-based event, incident, release, problem, and knowledge management across cloud, databases, middleware, networking, and programming domains.
What you will do
- Design, build, and maintain systems that power American Express's banking platform
- Collaborate with cross-functional teams to ship high-impact features
Skills used in this role
What the employer is looking for
- Bachelor’s Degree or equivalent in computer science, computer science engineering or related technical experience. 6 + years of varied experience in software engineering.
- Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.
- Experience with debugging techniques for root cause analysis of issues.
- Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.
- ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management.
- Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.
- Proficient verbal and written communication skills.
- Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
- Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.
- DevOps knowledge for highly available IT infrastructure
- Building live production APIs and services.
- Experience with automation development.
- Familiar with Agile or other rapid application development methods.
- Hands-on expertise with application design, software development and automated testing.
- Experience in technology for the banking and payments industries
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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