Senior Associate - Process Engineering
JPMorgan Chase · Posted Oct 30
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Digital Banking team within JPMorgan Chase's International Consumer Bank builds digital products, features, and customer journeys for international consumer banking. The role sits at the intersection of Product, Operations, Technology, Legal, Compliance, and Controls, focusing on well-controlled, automated, auditable end-to-end processes and operating models. The Senior Associate designs and implements target-state processes, runs impact assessments and current-state analysis, maintains BPMN process maps in Signavio, and translates optimization opportunities into delivery items.
What you will do
- Own end-to-end process design from early concept through implementation, adoption, and stabilization for new and evolving customer journeys.
- Design and stand up future-state processes to support new products, features, and digital journeys as the business scales.
- Execute impact assessments for product launches to identify downstream operational, process, risk, and control implications and drive required changes.
- Perform structured current-state analysis (data, volumes, exceptions, handoffs, pain points, and controls) and translate findings into practical target-state recommendations.
- Quantify opportunities and outcomes (for example, straight-through processing, cycle time reduction, reduced exception rates, improved controls) and track delivery to measurable results.
- Lead cross-functional working sessions and walkthroughs to align on scope, target state, trade-offs, sequencing, and decisions.
- Obtain formal Operations sign-off on process maps and target-state recommendations, managing dependencies, risks, issues, and escalations.
- Prepare clear materials and present in governance forums, articulating decisions required, key risks, and delivery progress.
- Create and maintain end-to-end process maps in Signavio (or equivalent), including journeys, exception paths, ownership, decision points, and control points.
- Maintain clear linkages between process steps, risks, and controls so designs are implementable and auditable.
- Identify workflow and case management optimization opportunities and translate them into delivery items (for example, Jira epics and stories) with defined scope, outcomes, and acceptance criteria.
Skills used in this role
What the employer is looking for
- 5+ years of experience in process engineering, business process management, or transformation.
- Experience in United Kingdom and European Union retail banking, including digital banking channels and domains such as onboarding, payments, lending, servicing, cards, fraud, or financial crime.
- Strong process analysis skills, including assessment of volumes, exceptions, failure demand, handoffs, and control points.
- Hands-on experience creating and maintaining process models using Business Process Model and Notation (BPMN).
- Hands-on experience with Signavio or another BPMN tool such as ARIS.
- Ability to lead cross-functional working sessions, challenge constructively, and drive stakeholders from ambiguity to decision and closure.
- Risk and controls mindset, with the ability to identify control gaps and partner effectively with controls and operational risk stakeholders.
- Strong critical thinking and logical reasoning skills to connect cause-and-effect across end-to-end journeys and recommend data-grounded improvements.
- Executive-ready communication skills to synthesize complex process and risk topics into clear options, recommendations, and decisions required.
Preferred qualifications
- Experience using Jira and Confluence to translate process design into delivery.
- Consulting experience or experience delivering large-scale transformation, including re-engineering, greenfield builds, or operating model change.
- Experience improving case management and identifying automation opportunities in workflow-heavy environments.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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