Senior Analyst-Operations Risk Management
American Express · Posted Oct 7
Banking, credit card, payment network, and travel services
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About the role
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs across the organization, and the Issues & Events team defines, governs, and enhances the Issues and Events Management Program as a second-line risk management function. The Executive Insights function within that team delivers executive reporting, management insights, metric governance, and trend analysis across the Issues & Events organization. This Senior Analyst role owns complex reporting deliverables and dashboards, analyzes issues and events data for trends and emerging risks, supports metric governance, and drives reporting enhancements and automation while providing insights to senior leadership and governance forums.
What you will do
- Own and deliver assigned executive reporting packages, dashboards, scorecards, and governance materials for Issues & Events leadership and forums.
- Analyze issues and events data to identify trends, emerging risks, risk concentrations, root-cause themes, and management insights.
- Lead data validation, methodology checks, and quality review routines to ensure reporting outputs are accurate, complete, and aligned with approved standards.
- Partner with ORM, business units, control teams, and support functions to gather inputs, resolve data questions, and align on reporting narratives.
- Support metric governance, including metric definitions, methodology documentation, change tracking, and reporting consistency across deliverables.
- Prepare ad hoc analyses and leadership-ready insights to support strategic priorities, governance discussions, and executive requests.
- Identify and implement reporting enhancements, automation opportunities, and process improvements to improve efficiency, transparency, and scalability.
- Provide guidance to junior colleagues by sharing reporting knowledge, reviewing outputs, and promoting consistent execution standards.
Skills used in this role
What the employer is looking for
- Experience in reporting, analytics, business insights, governance, operational risk, issue management, event management, or a related function.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop clear business insights.
- Experience preparing executive-level reporting, presentations, dashboards, or management information.
- Strong written and verbal communication skills, including the ability to explain data, assumptions, and key messages clearly.
- Proficiency in Excel and PowerPoint; experience with reporting, visualization, database, or business intelligence tools.
- Comfortable leveraging AI-powered tools and solutions responsibly to enhance productivity, strengthen analysis, and improve the quality of outcomes, while adhering to organizational policies, data privacy requirements, and ethical AI practices.
- Ability to manage multiple priorities, operate independently, and deliver high-quality work in a fast-paced, matrixed environment.
- Bachelor's/Master’s degree from a reputed Tier 1 institute.
Preferred qualifications
- 3+ Years of Experience within Operational Risk Management, Issues Management, Events Management, Governance, or related second-line risk functions.
- Familiarity with risk metrics, governance reporting, executive reporting practices, and reporting methodology documentation.
- Experience with Tableau, Power BI, SQL, Python, data visualization, reporting automation, or similar tools.
- Knowledge of American Express governance processes, risk frameworks, operational risk programs, or reporting standards.
- Demonstrated ability to influence stakeholders, drive process improvements, and maintain strong control discipline across reporting deliverables.
- ORMCM
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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