Senior Analyst-Data Analytics
American Express · Posted Oct 21
Banking, credit card, payment network, and travel services
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About the role
The UMGEA – Global Analytics team at American Express is seeking an Analyst for the Field Analytics team to support scalable merchant intelligence capabilities across GMNS. The team works on merchant triggers, retention analytics, trigger arbitration, treatment playbooks, and predictive insights. This role supports translating analytical opportunities into business actions and production-ready capabilities for field, Client Management, and Marketing partners.
What you will do
- Provide analytic and execution support for merchant retention, trigger arbitration, treatment playbooks, and predictive insights that enable GMNS growth initiatives and CLM priorities.
- Analyze merchant performance, spend, engagement, coverage, and behavioral trends to identify early indicators of decline, retention risk, and growth opportunities and support field activation decisions.
- Support the development and scaling of merchant trigger capabilities, including deterministic and predictive triggers that help enable timely, insight-led interventions.
Skills used in this role
What the employer is looking for
- The role requires strong analytical problem-solving, attention to detail, execution discipline, and the ability to turn complex data into practical recommendations that can be activated by field, Client Management, and Marketing partners.
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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