Senior Analyst-Control Management (Internal Audit, Control Testing)
American Express · Posted Sep 29
Banking, credit card, payment network, and travel services
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About the role
The Control Management team sits within Global Commercial Services (GCS) at American Express, with the objective of fostering a proactive and effective control environment that ensures adherence to regulatory standards and Amex policy. This role focuses on independent testing and assurance of business process controls as the organization implements the Risk & Control Self-Assessment (RCSA) framework. The Senior Analyst will execute design and operating effectiveness testing, document evidence in systems such as Archer or ServiceNow GRC, report control deficiencies, and collaborate with Business, Products, Compliance, and Data/Technology partners across US and International markets.
What you will do
- Execute independent control testing to assess both the design effectiveness and operating effectiveness of key controls within the business processes.
- Gather and document robust, high-quality evidence to support testing conclusions, and ensure timely and accurate updates in the system of record (e.g., RCSA Archer, ServiceNow GRC or similar).
- Partner with control owners and business process experts to conduct control walkthroughs and gain a deep understanding of the processes under review.
- Identify, document, and report on control deficiencies, gaps, or weaknesses with clarity, providing actionable insights for remediation by the process owner.
- Prepare clear and concise reports on testing results for management, highlighting key themes and trends.
- Contribute to the continuous improvement of the control testing methodology, including sampling strategies and documentation standards.
- Ensure compliance with all testing requirements outlined in 2nd line Policies and Procedures (e.g., RCSA Policy and Procedures, Control Testing Standards, Internal Control Framework, AEMP 39, AEMP 47 etc.)
- Support the business in the ongoing adoption and embedding of the new Risk and Control Self-Assessment (RCSA) framework.
- Take on ad hoc tasks such as managing testing schedule, internal QC, and supporting internal audits/regulatory exam requests etc.
- Shift timing of 1pm to 9.30pm IST.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in finance, Business, Risk Management, or a related field.
- Minimum 4+ years of experience in RCSA Control Testing, Internal Audit, operational risk, internal controls, or a related testing/assurance/audit function.
- Hands-on experience with control testing methodologies, including sampling, evidence gathering, and documentation.
- Strong analytical and problem-solving skills with a keen eye for detail and the ability to identify the root cause of control failures.
- Excellent communication and interpersonal skills, with the ability to articulate complex issues to stakeholders clearly and concisely.
- Proven ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
Preferred qualifications
- Masters/CA/CIA is a plus and preferred.
- Direct experience with a Governance, Risk, and Compliance (GRC) tool like Archer/ServiceNow for documenting test results.
- Familiarity with Risk and Control Self-Assessment (RCSA) frameworks.
- Proven ability to assess both control design (i.e., is the control designed properly to mitigate risk) and operating effectiveness (i.e., is the control working as intended).
- Experience working in a first-line-of-defense risk or control management role within a global organization.
- MS Power Platform, SharePoint, and Tableau knowledge is preferred
- In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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