Senior Analyst-Control Management
American Express · Posted Oct 27
Banking, credit card, payment network, and travel services
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About the role
The U.S. Consumer Services Team manages American Express's consumer products, services, and experiences, including premium, cobrand, cash back and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, Global Dining and Resy, and U.S. Consumer Banking. The US Consumer Services Control Management Specialized Risk Management team provides subject matter expertise on specific operational risk topics so the business unit can manage and mitigate risk-stripes effectively. This Sr. Analyst role focuses on Third Party Risk, ensuring control management is embedded in day-to-day operations through third-party lifecycle management, RCSA activities, and cross-functional collaboration.
What you will do
- Lead and oversee end-to-end Third-Party Lifecycle Management (TLM) activities across USCS, including onboarding, risk assessments, ongoing monitoring, renewals, and offboarding, ensuring adherence to AXP policies (AEMP 10 and AEMP 54) and regulatory requirements.
- Partner with business stakeholders, Third-Party Risk and Relationship Managers (TRMs), Compliance, Information Security, and functional teams to drive timely completion of TLM deliverables, strengthen risk governance, and protect business control and compliance ratings.
- Act as a trusted advisor to USCS business teams by providing practical, risk-based guidance on policy requirements, third-party risk assessments, control gaps, and remediation strategies while balancing business priorities.
- Drive third-party inventory completeness, data accuracy, policy compliance, and proactive identification, escalation, and remediation of third-party risks, issues, and policy deviations.
- Support Risk & Control Self-Assessment (RCSA) activities, including identification and assessment of operational risks, evaluation of control effectiveness, risk-control mapping, and identification of control gaps across business processes.
- Collaborate with process owners and Control Management teams to strengthen control frameworks, monitor remediation plans, and ensure alignment with enterprise risk management standards.
- Develop and maintain TLM and RCSA dashboards, key risk indicators, governance reports, and management updates to track risk exposure, assessment milestones, overdue deliverables, and remediation progress.
- Drive process improvements, automation, stakeholder awareness, and training initiatives to enhance TLM governance, operational efficiency, and overall risk and control management effectiveness.
Skills used in this role
What the employer is looking for
- 2+ years of related experience. Experience in Operational Excellence/Control Management, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference
- Project management, communication, and interpersonal skills
- Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Systems knowledge - Microsoft, Process Unity, Archer, Conga, RAU Studio
- Good hands-on experience on MS-Excel & PowerPoint.
Preferred qualifications
- Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
- Proven track record of strong Stake Holder management with partners from different domains
- Excellent problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
- Strong verbal & written communication skills, the ability to interact effectively with cross functional teams.
- Demonstrated analytical skills include the ability to think through all aspects of problems and generate possible courses of action.
- Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
- Strong work ethic with an intense will-to-win and demonstrated personal excellence.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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