Senior Advisor, Project Program Management
Dell Technologies · Posted Oct 22
Enterprise infrastructure, personal computers, servers, storage, and cloud technology solutions
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About the role
The Digital Programs Delivery team within Dell's Digital Support organization is chartered to deliver and optimize digital capabilities that provide consistent, seamless, intuitive and predictive customer experiences. The team works with Services, Engineering, Data Science and IT to enable digital self-serve capabilities, including SMOD 2.0 unassisted outcome deliverables. This role drives complex transformational programs from concept design and solution development through deployment, working with solution architects from Dell IT, Data Science and Digital Support.
What you will do
- Lead and manage all aspects of project execution including chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting
- Need to exhibit advanced wide-ranging experience, using in-depth technical knowledge/concepts, business acumen, solutioning complex issue through collaboration
- Understand and work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
Skills used in this role
What the employer is looking for
- Proven experience leading large-scale cross-functional IT programs involving multiple engineering, product, architecture, and operations teams.
- System Integration: Strong understanding of APIs, webhooks, middleware, and enterprise system integration patterns and Knowledge of CSG/ISG business processes, customer support operations, and Dell's digital support ecosystem
- AI Native Mindset: Demonstrated experience leading or delivering AI-driven business outcomes, digital transformation initiatives, or GenAI-enabled solutions within Services, Sales or other enterprise functions, also Proficiency with Dell AI tools (e.g., Claude, Devin, Microsoft Copilot) to accelerate delivery, research, analysis, workflow automation, and decision making
- Value Realization & ROI Tracking: Ability to build business cases, perform cost-benefit analysis, define success metrics, and measure business outcomes.
- Strong stakeholder management and executive communication skills, with the ability to align business, IT, and engineering teams on complex initiatives.
Preferred qualifications
- Hands-on experience with program and delivery management tools such as Jira, Azure DevOps, Confluence, or similar platforms for planning, dependency tracking, and execution governance.
- 10+ years of overall experience with at least the last 2 years in a Technical PM role supporting a Global Transformation/Technology Program
Benefits and support
- Compensation and benefits are detailed in the job posting
About Dell Technologies
Dell Technologies is a multinational technology company that develops, sells, repairs, and supports computers and related products and services. The company provides foundational infrastructure for enterprises, ranging from personal computers and servers to cutting-edge AI factories and cloud data solutions.
- Industry
- Hardware
- Company size
- 10001+ employees
- Founded
- 1984
- Location
- Round Rock, Texas, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Vice Chairman and Chief Operating Officer
David Kennedy
Chief Financial Officer
John Roese
Global Chief Technology Officer & Chief AI Officer
Jennifer Saavedra
Chief Human Resources Officer
Recent coverage
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