SAP Project Manager AMS - Mumbai
Bosch · Posted Oct 30
Mobility, industrial technology, consumer goods, and energy and building technology services
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About the role
The role leads end-to-end project and service delivery for a large SAP Application Management Services (AMS) engagement, covering governance, delivery execution, customer and stakeholder management, financials, resource planning, risks, escalations and continuous improvement across SAP AMS services. It requires 15+ years of total IT experience with at least 5+ years in SAP AMS project/program management and proven coordination of large SAP AMS and application support engagements. The position is onsite at the customer location in BKC, Mumbai.
What you will do
- Lead end-to-end planning, execution and governance of SAP AMS projects, enhancements and initiatives, managing scope, schedule, milestones, dependencies, deliverables and quality.
- Own customer-facing governance and act as the key interface between customer IT/business leadership and SAP delivery teams; manage reviews, expectations, commitments and escalations.
- Ensure SLA/KPI adherence and effective management of incidents, problems, changes, releases, backlog, major incidents and service improvement plans.
- Coordinate cross-functional SAP teams and third parties; manage dependencies, transitions, releases, cutovers and successful handover into steady-state AMS.
- Maintain structured RAID, action, decision and RACI governance; proactively identify risks/issues and drive mitigation, recovery and closure.
- Manage project financials including revenue, cost, utilization, forecasting and profitability; identify commercial leakage and ensure effective scope/change control.
- Drive resource and capacity planning, skill requirements, onboarding, transitions and productivity across onsite/offshore delivery teams.
- Drive continuous improvement through automation, standardization, productivity improvement, ticket reduction, knowledge management and service quality initiatives.
- Ensure compliance with ITIL/ITSM, delivery processes, security, audit and customer governance requirements; maintain accurate and audit-ready documentation.
- Mentor PMO/project management resources and strengthen project management discipline, reporting and governance practices.
Skills used in this role
What the employer is looking for
- 15+ years of total IT experience, with minimum 5+ years in SAP AMS Project / Program Management or coordination roles.
- Proven track record of being responsible and accountable for end-to-end delivery of large SAP AMS and application support engagements, with strong ownership of service performance, customer satisfaction, governance, resources, financials and escalations.
- Extensive experience managing large and complex SAP AMS / support environments with multiple functional and technical workstreams and distributed onsite/offshore teams.
- Strong experience managing multiple concurrent projects, enhancements, transitions, releases and continuous improvement initiatives within an AMS/support ecosystem.
- Proven customer-facing leadership experience, including senior stakeholder management, service reviews, escalations, issue recovery and executive governance.
- Strong understanding of ITIL/ITSM, SLA/KPI management, Incident, Problem, Change and Release Management.
- Experience with ServiceNow or equivalent ITSM tools is desirable.
- B.E./ B.Tech. , M.B.A. Preferred
Preferred qualifications
- Strong leadership, communication, negotiation, analytical and problem-solving skills.
- Commercial and business acumen with experience in project financial management and change control.
- PMP / PRINCE2 / ITIL or equivalent certification preferred; SAP certification is an added advantage.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Bosch
The Bosch Group is a leading global supplier of technology and services, operating across mobility, industrial technology, consumer goods, and energy and building technology sectors. Driven by its purpose to create technology that is "Invented for life," the company leverages its expertise in hardware, software, and IoT to shape global trends such as automation, electrification, and artificial intelligence.
- Industry
- Automotive
- Company size
- 406225 employees
- Founded
- 1886
- Location
- Stuttgart, Germany
- Funding stage
- Private Company
Leadership
Chairman of the Board of Management
Deputy Chairman and Chief Financial Officer
Markus Heyn
Deputy Chairman and Chairman of Mobility
Frank Meyer
Member of the Board of Management
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