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Sales Team Leader-Customer Service Centre-B2B Sales

IKEA · Posted Oct 27

Ready-to-assemble furniture, home accessories, and affordable interior design services

Hyderabad, Telangana, IndiaFull-timeOnsiteMid Level3+ years₹7.0L–₹11.0L yearly100+ applicants
RetailHome FurnishingsFurnitureE-commerceConsumer GoodsGrowth Stage
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About the role

At IKEA it's all about the customers, and in Customer Relations the team builds and retains long-lasting relationships with new and existing customers in a multichannel retail environment. The team sets up services, gathers feedback and creates genuine interactions with customers. This role leads a sales team within the Customer Service Centre for B2B Sales, coaching co-workers and driving performance in omnichannel customer interactions.

What you will do

  • Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people.
  • Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment.
  • Passionate about customer service, home furnishing, and improving customers’ life at home.
  • Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals.
  • Comfortable working in a dynamic, fast-paced, and result-driven retail environment.
  • Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture.
  • Confident in communication, conflict resolution, and problem-solving while leading with IKEA values.
  • Good understanding of change management principles and ability to support teams through change initiatives.
  • Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements.
  • Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools.
  • Highly proficient in using data, systems, and digital tools to support operational excellence.
  • Formal qualifications in Sales, Customer Service, or equivalent experience.
  • Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience.
  • Fluent in English and the local language.

Skills used in this role

What the employer is looking for

  • Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people.
  • Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment.
  • Passionate about customer service, home furnishing, and improving customers’ life at home.
  • Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals.
  • Comfortable working in a dynamic, fast-paced, and result-driven retail environment.
  • Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture.
  • Confident in communication, conflict resolution, and problem-solving while leading with IKEA values.
  • Good understanding of change management principles and ability to support teams through change initiatives.
  • Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements.
  • Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools.
  • Highly proficient in using data, systems, and digital tools to support operational excellence.
  • Formal qualifications in Sales, Customer Service, or equivalent experience.
  • Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience.
  • Fluent in English and the local language.

Benefits and support

  • Compensation and benefits are detailed in the job posting

About IKEA

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IKEA

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IKEA is a multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various services. Founded in Sweden, it has grown into the world's largest furniture retailer, known for its modernist designs, flat-pack logistics, and affordable prices. The company operates through a complex franchise system encompassing retail operations, design, manufacturing, and supply chains globally.

Industry
Retail
Company size
220,000+ employees
Founded
1943-07-28
Location
Delft, Netherlands
Funding stage
Private Company

Leadership

JJ

Jakub Jankowski

CEO, Inter IKEA Group

PE

Pontus Erntell

Chief Financial Officer (CFO), Inter IKEA Group

JB

Jesper Brodin

CEO, Ingka Group

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