Sales Support Associate
MongoDB · Posted Sep 24
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
The SalesOps Associate provides front line support to MongoDB's rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders, gaining practical, real world sales operations experience along with exposure to the best sales methodology in the industry. The role is based in Gurugram under a hybrid working model.
What you will do
- Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
- Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools
- Establish a strong network of peers and mentors
- Gain insight into a $45Bn technology industry that is rapidly transforming
- Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
- Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
- Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- Data updates, such as Account/Territory Assignments
- User Administration e.g. activating new users and deactivating departing users in sales tools
- Identification of trends of issues, problems, and requests that may be symptoms
- Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
- Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
- Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
- Working with internal customers across different time zones
- Create requirement gathering docs, UAT scenarios
Skills used in this role
What the employer is looking for
- Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
- Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
- Able to handle and work with large volume of data
- Understanding of sales cycle and process & data segmentation
- Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
- Must show process and business oriented mindset
- Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
- Should have problem identification and articulation skills
- Bachelor’s degree or higher in Operations, Business, Project Management, or Engineering
- Basic SQL understanding
- Open minded, creative, and proactive thinking
- Team player
- Open to feedback
- Contributor in meetings
- Assertiveness
- Stakeholder management
- Able to carry out repetitive work
- Collaborative mindset
- Customer Focused Mindset
- Problem solving attitude
- Analytical skills
Preferred qualifications
- Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred
- Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
Benefits and support
- Macbooks are company standard
- Competitive salary and equity
- Comprehensive Health cover, dental cover, travel insurance & Life Insurance
- 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals
- Cabs will be provided for the 2:00 PM – 10:00 PM shift
- Employee affinity groups
- Fertility assistance and a generous parental leave policy
- Committed to developing a supportive and enriching culture for everyone
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process
- MongoDB is an equal opportunities employer
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
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