Sales Support Analyst (Tier 1)- AMERICAS
Fastly · Posted Oct 22
Edge cloud platform, content delivery network, and cloud security services
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About the role
Fastly's edge cloud platform enables customers to create digital experiences by processing, serving, and securing applications at the edge of the Internet. This role sits in the Global Sales Operations team, providing Tier 1 Sales Operations support for International Sales teams in AMERICAS in close partnership with the Tier 1 Sales Operations lead and AMERICAS Field operations. The entry-level analyst documents processes, manages and responds to sales inquiries within defined SLAs, triages and escalates to Tier 2 teams, and supports basic sales operations tasks such as data hygiene, lead routing validation, and reporting in Salesforce.
What you will do
- Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, with a focus on AMERICAS sales team support. They will do this through process documentation, managing and responding to sales inquiries within defined SLAs, and triaging and escalating to Tier 2 support level teams (Field, Channel and SE operations) as needed.
- Responsible for managing defined Tier 1 scope related sales inquiries from the AMERICAS teams. For any other inquiries, they will escalate to the appropriate Tier 2 support teams (Field, Channel and SE operations teams).
- May assist AMERICAS sales operations teams with basic sales operations tasks including data hygiene tasks, account and lead routing validation, and basic reporting in SFDC.
- May assist with new hire onboarding for Salesforce CRM and Sales tools, partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams.
Skills used in this role
What the employer is looking for
- 1-2+ years of Support or Sales/Sales operations experience, ideally at a high-tech or SaaS based company.
- Strong communication skills and willingness to learn new things quickly.
- Experience building and using agentic-prompts to automate workflows.
- Basic Excel or Google sheets skills to compile simple business analysis.
- Preferred to have prior experience using CRM (Salesforce) and other basic sales tools.
Preferred qualifications
- Knowledge of using and building dashboards (Looker, Tableau or PowerBI)
- Prior Tier 1 support experience in either sales operations or similar support roles.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Fastly
Fastly is an American cloud computing company that operates a programmable edge cloud platform designed to help developers build, secure, and deliver digital experiences closer to users. Its services include content delivery network (CDN) solutions, DDoS protection, web application firewalls (WAF), and image optimization. Fastly empowers enterprises globally to maintain fast, scalable, and secure web and mobile applications.
- Industry
- Cloud Computing
- Company size
- 1001-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $269M raised
- 2012-05-01Series A$4,000,000
- 2013-06-01Series B$10,000,000
- 2014-09-01Series C$40,000,000
- 2015-08-01Series D$75,000,000
- 2017-05-01Series E$50,000,000
- 2018-07-01Series F$40,000,000
- 2024-12-01Post-IPO Debt$150,000,000
- 2025-12-01Post-IPO Debt$160,000,000
Leadership
Chief Executive Officer
Founder and Chief Technology Officer
Chief Financial Officer
Chief Marketing Officer
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