Sales Strategy & Ops Analyst (Tier 1)-EMEA & APJ
Fastly · Posted Oct 6
Edge cloud platform, content delivery network, and cloud security services
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About the role
Fastly's edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing applications at the edge of the Internet. The Sales Strategy & Operations Analyst will be part of Fastly's Global Sales Operations team, providing Tier 1 Sales Operations support for International Sales teams in EMEA and JAPAC. This entry-level role partners with the Tier 1 Sales Operations lead, Field operations, Channel and SE operations, Marketing operations, and IT Business Systems teams.
What you will do
- Support the Tier 1 Sales Operations lead in setting the foundation for an optimized Tier 1 support model, with a focus on EMEA and JAPAC sales team support. They will do this through process documentation, managing and responding to sales inquiries within defined SLAs, and triaging and escalating to Tier 2 support level teams (Field, Channel and SE operations) as needed.
- Responsible for managing defined Tier 1 scope related sales inquiries from the EMEA and JAPAC teams. For any other inquiries, they will escalate to the appropriate Tier 2 support teams (Field, Channel and SE operations teams).
- May assist EMEA and JAPAC sales operations teams with basic sales operations tasks including data hygiene tasks, account and lead routing validation, and basic reporting in SFDC.
- May assist with new hire onboarding for Salesforce CRM and Sales tools, partnering with the Tier 1 Sales Operations Support lead and Sales Enablement teams.
Skills used in this role
What the employer is looking for
- 1-2+ years of combined sales, SDR, or sales operations experience, ideally at a high-tech or SaaS based company.
- Working knowledge of Salesforce, and other sales tools including ZoomInfo, Outreach.
- Basic reporting skills in Salesforce and other tools, as well as basic Excel or Google sheets skills to compile simple business analysis.
- Strong communication skills and willingness to learn new things quickly.
Preferred qualifications
- Knowledge of other sales tools including 6Sense, Clari, and dashboards (Looker, Tableau or PowerBI)
- Prior Tier 1 support experience in either sales operations or similar support roles.
- Experience building and using agentic-prompts to automate GTM and support workflows
Benefits and support
- Compensation and benefits are detailed in the job posting
About Fastly
Fastly is an American cloud computing company that operates a programmable edge cloud platform designed to help developers build, secure, and deliver digital experiences closer to users. Its services include content delivery network (CDN) solutions, DDoS protection, web application firewalls (WAF), and image optimization. Fastly empowers enterprises globally to maintain fast, scalable, and secure web and mobile applications.
- Industry
- Cloud Computing
- Company size
- 1001-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $269M raised
- 2012-05-01Series A$4,000,000
- 2013-06-01Series B$10,000,000
- 2014-09-01Series C$40,000,000
- 2015-08-01Series D$75,000,000
- 2017-05-01Series E$50,000,000
- 2018-07-01Series F$40,000,000
- 2024-12-01Post-IPO Debt$150,000,000
- 2025-12-01Post-IPO Debt$160,000,000
Leadership
Chief Executive Officer
Founder and Chief Technology Officer
Chief Financial Officer
Chief Marketing Officer
Recent coverage
Fastly Newsroom
Fastly Announces Second Quarter 2026 Financial Results2026-08-05
Fastly Blog
Fastly Joins the Agentic AI Foundation (AAIF) to Guide Edge AI Interoperability2026-05-18
Fastly Blog
Fastly Ranked as a Leader in the 2026 Forrester Wave™ for Edge Development Platforms2026-03-24
Fastly Newsroom
Fastly Announces Both Record Fourth Quarter and Full Year 2025 Financial Results2026-02-11