Sales Compensation Analyst
New Relic · Posted Oct 7
Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services
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About the role
New Relic builds an intelligent observability platform that gives companies insight into their complex systems. The Sales Commission team calculates monthly commissions accurately and on time using the Xactly Incent platform, serving as commissions business partners for sales leaders and their organizations. This role handles monthly commission and SPIFF calculations, Xactly administration and system setup, plan documentation and compliance, and data/roster management in collaboration with Sales Operations, Revenue Operations, and Payroll.
What you will do
- Ensure timely and accurate calculations and recording of monthly commission payments and SPIFFs for sales incentive employees based on Sales Compensation plan provisions.
- Calculate and process monthly commission payments using both a Google Sheets-based commissions model and the Sales Compensation System (Xactly Incent).
- Manage Leave of Absence (LOA) processing and SDR team commissions.
- Log, track, and resolve incoming Sales Compensation inquiries across shared communication channels, including the team mailbox and dedicated Slack channels, to ensure SLA compliance.
- Develop a deep understanding of sales compensation policy, systems (Xactly), and reporting tools to meet sales compensation SLAs.
- Work with team to implement sales compensation platform updates and Xactly setups to reflect sales hierarchy, plan rules, rate tables, quotas, etc. in Xactly.
- Perform audits to ensure data integrity between Xactly Incent and commission plan documents.
- Administer and manage Plan Documents and Management By Objectives (MBOs).
- Distribute, track, and report on the status of Commission Plan acceptance to ensure compliance and timeliness.
- Oversee administrative management of the Global Sales Roster and Master File
- Execute BCM Data pulls as required.
- Retrieve and analyze data using Google Sheets, Excel, Salesforce.com, Tableau, and other data/BI platforms.
- Collaborate with the People team, Sales Operations, Revenue Operations, and Payroll teams to process new hires, terminations, promotions, and transfers within Xactly Incent in line with plan policies and audit guidelines.
- Leverage AI tools and modern technologies to automate existing workflows, streamline operations, and drive process efficiency.
- Provide analytical support and ad-hoc research on related variable pay projects as identified by management.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Accounting, Finance, or Economics
- 3–5 years of working experience in sales compensation and analysis
- Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
- Hands-on experience using Xactly Incent platform and Salesforce
- Proficient with Google Workspace (Sheets, Docs, Slides) and Microsoft Office
- Excellent problem-solving capabilities, extremely detail-oriented, highly organized, and above-average analytical skills
- Excellent verbal, analytical, written communication, and interpersonal skills
- Comfortability with ambiguous problems, curiosity, willingness to ask questions, and ability to deliver results under tight deadlines in a fast-paced environment
- Self-starter with exemplary organizational skills and a positive, 'can-do' attitude
- Demonstrated experience working with cross-functional, cross-departmental, and virtual teams
Benefits and support
- Compensation and benefits are detailed in the job posting
About New Relic
New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.
- Industry
- SaaS
- Company size
- 2500-5000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Private Equity-Backed
Funding
Private Equity-Backed · $6.88B raised
- 2023-11-09Private Equity Buyout$6.5B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Revenue Officer
Chief Product Officer
Chief Marketing Officer
Recent coverage
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