Risk Operations Manager
Stripe · Posted Oct 5
Online payment processing, billing, and financial infrastructure services
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About the role
Partner Risk Operations (PRO) manages risk relationships with critical payment ecosystem partners, including global payment methods, card networks, and banking partners, with the mission to establish operational controls that mitigate user and partner risk while enabling strategic development. Based at the Stripe Delivery Center, the team provides operational support for scaled investigations, assists with inquiries, and assesses nuanced partner programs. In this role you will lead a team of Partner Risk Operations Associates handling Tier 1 and internal escalations, assessing partner-side onboarding, and driving risk management initiatives in collaboration with Go-To-Market teams.
What you will do
- Recruit, manage, coach, and develop a team of in-office Risk Operations Associates
- Guide your team to handle risk-related user escalations and support internal teams with complex inquiries, guiding cross-functional teams on how to navigate network compliance rules
- Drive strong operational delivery and process improvement helping to maintain risk detection strategies and business rules that balance risk and customer experience
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Skills used in this role
What the employer is looking for
- At least 5+ years of direct people management experience, either in a risk or operations function
- Ability to partner effectively with internal globally distributed stakeholders
- Operational background including new process launches / improvements and service delivery
- Problem-solving skills and comfort operating without clear guidelines
- Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
- Excellent written and verbal communication skills in both English and Spanish
Preferred qualifications
- Experience in payments, e-commerce, or fintech
- Experience in building and scaling new teams from zero
- Experience operating in a high growth technology company
Benefits and support
- Compensation and benefits are detailed in the job posting
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
Recent coverage
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FedEx Dataworks and Stripe to join forces to reduce friction in global commerce for SMBs2026-10-06
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Stripe agrees to acquire Parafin to expand revenue opportunities for platforms and help small businesses grow2026-09-30
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OUSD is now available on Stripe2026-09-30
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Stripe marks 10 years in Japan with new products to accelerate the growth of digital businesses2026-09-30