Remote Support Engineer - EPAS
Schneider Electric · Posted Oct 1
Energy management, automation, software, and sustainability solutions
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About the role
Schneider Electric's Digital Services Remote Operations team helps customers maximize the performance of their electrical systems and building assets through data analysis, predictive insights, and customer support. The role sits in the electrical distribution and connected asset/IoT domain, using digitalization technologies and analytics on asset health data. This engineer monitors connected customer assets, interprets system alarms, performs predictive analytics and remote troubleshooting, and produces site analysis reports with benchmarks and recommendations.
What you will do
- Monitor connected customer assets and interpret system alarms to provide effective corrective solutions
- Analyze asset health data and conduct predictive analytics to prevent performance issues
- Provide remote troubleshooting and technical support that ensures customer system reliability
- Create site analysis reports with benchmarks and recommendations that drive informed decision-making
Skills used in this role
What the employer is looking for
- Active Listening — intermediate level; understanding customer concerns to deliver effective remote support
- Communication — developing level; explaining technical findings clearly to diverse audiences
- Customer Support — developing level; providing responsive assistance that builds trust and satisfaction
- Data Visualization — developing level; presenting system performance insights in accessible formats
- Problem Solving — developing level; diagnosing issues and determining effective corrective actions
- Remote Troubleshooting — developing level; resolving technical challenges without on-site access
- Predictive Analytics — foundational level; identifying patterns that signal potential asset health concerns
- Power Monitoring — developing level; tracking electrical system performance to ensure optimal operation
- Customer-focused mindset with genuine commitment to delivering excellent service experiences
- Strong analytical thinking to interpret data and translate it into meaningful recommendations
- Accountability and reliability in following through on customer commitments and quality standards
- Eagerness to learn and grow your technical expertise with guidance and mentorship
Benefits and support
- Compensation and benefits are detailed in the job posting
About Schneider Electric
Schneider Electric is a global leader in digital automation and energy management, driving efficiency and sustainability for homes, buildings, data centers, infrastructure, and industries. Combining world-leading energy technologies, real-time automation, software, and services, the company helps customers turn operational ideas into a more resilient and sustainable future.
- Industry
- Energy Management
- Company size
- 10001+ employees
- Founded
- 1836
- Location
- Rueil-Malmaison, France
- Funding stage
- Public Company
Leadership
Chief Executive Officer
Nathan Fast
Chief Financial Officer
Charise Le
Chief Human Resources Officer
Esther Finidori
Chief Sustainability Officer
Peter Weckesser
Chief Digital Officer
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