Relationship Manager
HDFC Bank · Posted Oct 7
Commercial banking, retail banking, credit card, loan, and treasury services
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About the role
HDFC Bank is India's largest private sector bank, serving over 92 million customers through thousands of branches and ATMs across urban and rural India, with offerings spanning loans, payments, and wealth management for individuals, MSMEs, and large corporations. The Relationship Manager is a full-time, on-site role based at Talcher Thermal Power Station Township, focused on managing and growing a portfolio of retail and small business customers. The role works on understanding customer needs, recommending banking products such as accounts, loans, cards, and investment solutions, driving cross-sell and upsell opportunities, and ensuring compliance and branch-level business targets.
What you will do
- managing and growing a portfolio of retail and small business customers, ensuring high levels of service and satisfaction
- understanding customer needs, recommending appropriate banking products such as accounts, loans, cards, and investment solutions, and supporting customers through the onboarding and documentation process
- proactively identify cross-selling and upselling opportunities, conduct regular follow-ups, and resolve customer queries in coordination with branch teams
- adherence to regulatory and internal compliance guidelines, accurate record-keeping, and contributing to branch-level business targets
Skills used in this role
What the employer is looking for
- Strong customer relationship management skills, including the ability to build trust, understand needs, and provide tailored solutions.
- Sales and business development capabilities, with experience in achieving targets and cross-selling banking or financial products.
- Excellent communication and interpersonal skills for engaging with diverse customers and collaborating with internal teams.
- Basic financial and banking knowledge, including familiarity with retail banking products, credit processes, and compliance requirements.
- Proficiency in using digital banking platforms, CRM tools, and standard office software.
- Bachelor’s degree in Business, Finance, Commerce, or a related field; relevant experience in banking, NBFCs, or financial services is an advantage.
- Strong ethical standards, attention to detail, and a customer-first mindset, with the ability to work effectively in an on-site branch environment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About HDFC Bank
HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and market capitalization, offering a wide range of financial products including retail banking, wholesale banking, and treasury operations.
- Industry
- Banking
- Company size
- 211535 employees
- Founded
- August 1994
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Sashidhar Jagdishan
Managing Director and Chief Executive Officer
Srinivasan Vaidyanathan
Chief Financial Officer
Ramesh Lakshminarayanan
Chief Information Officer
Vibhash Naik
Chief Human Resources Officer
Recent coverage
Businessworld
HDFC Bank May See Nine Senior Executives Reach Retirement Age By 2030October 6, 2026
Stock Titan
HDFC Bank Limited Reports Period-End Advances and Deposits for September 2026October 5, 2026
GlobeNewswire
HDFC Bank Shares Fall on Legal and Regulatory Scrutiny UpdatesOctober 7, 2026