R0000860 - Professional Services Consultant
New Relic · Posted Oct 26
Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services
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About the role
New Relic builds an intelligent observability platform that gives companies insight into their complex systems and digital applications. The Professional Services team drives the technical design, deployment, and adoption of the New Relic platform for strategic customers. This role architects large-scale observability solutions, integrates them into customer Platform Engineering and CI/CD workflows, and leads technical workshops to drive long-term adoption.
What you will do
- Architect and Design: Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deployment, data correlation strategies, and best practices for instrumenting microservices, serverless, and complex distributed systems.
- Platform Integration & Automation: Design and implement automated deployment and configuration solutions for New Relic using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Go, Shell). Deeply integrate Observability into customer's Platform Engineering and CI/CD workflows (e.g., Jenkins, GitLab, GitHub Actions).
- Technical Leadership: Serve as the subject matter expert on Observability concepts, APM, Infrastructure Monitoring, and Log Management. Lead technical workshops and design sessions with customer architects, engineers, and leadership to define the implementation roadmap.
- Troubleshooting and Optimization: Provide advanced technical guidance during initial deployments and optimization phases, addressing complex data ingestion, performance, and platform configuration challenges.
- Knowledge Transfer & Best Practices: Create and deliver technical documentation, blueprints, and training to enable customer Platform teams and internal Professional Services/Partner resources to confidently manage and extend the implemented solution.
Skills used in this role
What the employer is looking for
- Extensive Technical Experience: 5+ years of hands-on experience in a technical consulting, solutions architecture, or senior engineering role, specifically focused on cloud and application performance technologies.
- Platform Engineering Mastery: Proven, extensive experience with core Platform Engineering concepts, including building and maintaining automated, self-service infrastructure and delivery pipelines.
- Automation and DevOps Proficiency: Deep expertise in Automation, Scripting (e.g., Python), and CI/CD practices and tools. Experience with containerization (Docker, Kubernetes) is highly valued.
- Observability Expertise: Exceptional knowledge and practical experience with Observability concepts (The Three Pillars) and products (New Relic, Datadog, Dynatrace, etc.) is extremely important. You can articulate the 'why' and 'how' of Observability to technical and non-technical audiences.
- Cloud Proficiency: Hands-on experience designing and deploying solutions on major cloud providers (AWS, Azure, or GCP).
- Consultative Influence: Strong communication and presentation skills with the ability to influence senior technical stakeholders and drive consensus on complex technical architectures.
Benefits and support
- Compensation and benefits are detailed in the job posting
About New Relic
New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.
- Industry
- SaaS
- Company size
- 2500-5000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Private Equity-Backed
Funding
Private Equity-Backed · $6.88B raised
- 2023-11-09Private Equity Buyout$6.5B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Revenue Officer
Chief Product Officer
Chief Marketing Officer
Recent coverage
New Relic Newsroom
New Relic Announces Chief Executive Officer Appointment2026-10-01
New Relic Newsroom
New Relic Appoints AI-Forward Technology Veteran Wendi Sturgis to its Board of Directors2026-03-24
New Relic Newsroom
New Relic Appoints Hein Hellemons as Chief Revenue Officer2026-07-13