Quality Site Specialist, Frontier AI Quality
Amazon · Posted Nov 4
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
The Quality Site Specialist is a strategic program manager within Amazon's operations focused on site-level quality excellence, bridging strategic quality initiatives and operational execution. The role works with quality teams, site leadership, and operations to implement and sustain quality improvements across workflows. It involves root cause analysis, data analysis, quality metrics reporting, and process improvement methodologies such as Lean and Six Sigma.
What you will do
- Lead implementation of site-wide quality improvement initiatives
- Perform root cause analysis and develop corrective action plans for quality issues
- Partner with site leadership and operations to drive quality excellence
- Conduct data analysis to identify trends and improvement opportunities
- Manage multiple quality projects from inception to completion
- Develop and maintain quality metrics dashboards and reporting systems
- Perform regular Gemba walks and side-by-sides to understand ground-level operations
- Create and deliver quality-related training materials and best practices
- Drive standardization of quality processes across all shifts and departments
- Own program-level communication and metrics reporting for quality initiatives
- Apply process improvement methodologies (e.g., Lean, Six Sigma) to optimize workflows
- Identify and mitigate quality-related risks, ensuring compliance with standards
Skills used in this role
What the employer is looking for
- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience leading cross-functional projects and implementing strategic initiatives
- Experience in verbal and written communication for executive level leaders
- 5+ years of experience in program/project management, quality management, or operations
- Demonstrated analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL)
- Track record of delivering measurable results through process improvement projects
- Experience with quality management systems and continuous improvement methodologies (e.g., Lean, Six Sigma)
Preferred qualifications
- Project Management Professional (PMP) or equivalent certification
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Six Sigma Green Belt/Black Belt certification or other quality management certifications
- Experience in manufacturing, logistics, or e-commerce operations environment
- Prior experience leading quality programs in a high-volume, fast-paced environment
- Knowledge of statistical process control (SPC) and quality management systems
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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