Quality Control Manager, gTech
Google · Posted Nov 7
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
gTech Ads provides support, media, and technical services across Google's Ad products stack, helping customers get the most out of Ad and Publisher products. gTech Users and Products advocates for Google's users by creating helpful and trusted experiences across the product ecosystem through support, product services, and partner integration. This role will architect quality frameworks and automation-first strategies to measure and improve end-to-end customer journeys, including agentic solutions.
What you will do
- Architect and own future-proof quality frameworks to measure end-to-end customer journeys. Establish robust evaluation criteria for the Customer Experience (CX) of agentic solutions, track scalable successes, root-cause complex systemic issues, and ensure broad business impact.
- Advocate an automation-first strategy by actively developing and deploying tools using AI. Apply a deep understanding of automation to transform quality control, operations, and the day-to-day management of activities.
- Act as a senior advisor and strategic partner in a highly matrixed, cross-functional, and global environment, driving alignment across senior leadership, engineering, and operational teams.
- Drive proactive CX improvements by identifying systemic/outlier issues across both human and agentic workflows, translating complex data into strategic insights that heavily influence product development and operational strategies.
- Evaluate and optimize the application of agentic solutions within operations, ensuring they deliver exceptional customer experiences.
Skills used in this role
What the employer is looking for
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in sales operations, management consulting, business operations, or equivalent strategy and operations experience.
- 7 years of experience analyzing data and generating business insights.
- 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications
- MBA or Master's degree in a related field or CSCMP certification.
- Operations Six Sigma, COPC and LEAN certification (or other relevant operations coursework).
- Experience of AI/ML tools or agentic solutions.
- Expertise in data and insights.
- Knowledge of SQL and analytics.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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