Quality Analyst (Six Sigma Green/Black Belt Preferred)
IBM · Posted Oct 12
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Finance & Operations is the backbone of IBM’s transformation, driving efficiency, transparency, and smart decision-making across the business by combining analytical skills with cross-functional collaboration. The Quality Analyst role drives quality assurance and continuous improvement across supply chain and service delivery operations using the Process Maturity Assessment (PMA) framework, applying Lean Six Sigma principles to process quality, compliance, and performance. The role also manages the execution of CRM Quality Assurance steps for fee-based services proposals and projects, conducting independent reviews and advising project managers and executives on risk, proposal quality, and business management practices.
What you will do
- Execute Quality Assurance Steps: Manage the execution of CRM Quality Assurance steps for fee-based services proposals and projects, ensuring compliance with WWQA/MD.
- Assess and Recommend: Assess services solution design and delivery, making recommendations to influence viability, risk, project management, profitability, and customer satisfaction.
- Provide Advice and Counsel: Offer advice and counsel to project managers, line managers, and executives on opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.
- Review Proposals and Projects: Conduct independent reviews of fee-based services engagements to ensure compliance with WWQA/MD and identify areas for improvement.
- Quality Monitoring & PMA Framework Execution
- Prepare: Define quality standards, sampling plans, scoring criteria, and audit guidelines
- Monitor: Conduct periodic audits, track defects, and evaluate SLA adherence
- Act: Drive corrective and preventive actions, including coaching and process improvements
- Ensure adherence to SOPs, compliance standards, and process governance
- Process Quality Assurance
- Perform transaction-level quality audits across supply chain processes (Order Management, Provisioning, Logistics, Fulfillment)
- Track and improve: First-time-right performance Transaction accuracy SLA compliance Defect leakage and rework
- Identify gaps through quality scorecards and trend analysis
- Continuous Improvement & Six Sigma Initiatives
- Apply Lean Six Sigma methodologies (DMAIC) to identify root causes of defects and inefficiencies
- Lead or support Black Belt / Green Belt projects to: Reduce cycle time and rework Improve process capability and consistency Enhance productivity and service quality
- Conduct root cause analysis (RCA), FMEA, and value stream mapping
- Data Analysis & Insights
- Analyze operational data such as defects, delays, and SLA breaches to derive actionable insights
- Develop dashboards and reports (Power BI / Excel) for: Quality trends Performance metrics Improvement opportunities
- Provide recommendations for process re-engineering and automation
- Stakeholder Collaboration
- Work closely with delivery teams, transformation teams, and stakeholders to: Define quality benchmarks and KPIs Share audit findings and improvement plans Drive accountability for quality performance
- Participate in governance forums and present insights to leadership
- Capability Building & Coaching
- Coach operations teams on: Quality standards and audit expectations Lean Six Sigma fundamentals Error prevention techniques
- Support maturity progression from Aware → Developing → Practicing → Optimizing → Leading
- Transformation & Automation Enablement
- Identify opportunities for automation and digitization in quality monitoring
- Collaborate with digital/IT teams to implement tools and solutions (RPA, workflow tools)
- Support continuous evolution of the PMA framework
Skills used in this role
What the employer is looking for
- Strong knowledge of quality assurance frameworks and audit methodologies
- Expertise in Lean Six Sigma tools (DMAIC, RCA, Control Charts, FMEA)
- Analytical mindset with strong data interpretation skills
- Understanding of supply chain / telecom operations lifecycle
- Strong stakeholder management and communication skills
- Problem-solving and continuous improvement mindset
- Bachelor’s degree in engineering, Operations, Supply Chain, or related field
- Lean Six Sigma Black Belt (preferred) / Green Belt (mandatory)
- 5–10 years of experience in quality, process improvement, or operations
Preferred qualifications
- Experience in Telecom / supply chain operations
- Exposure to PMA or similar quality maturity frameworks
- Knowledge of tools such as: Power BI / Excel Minitab ServiceNow / SAP / Order Management systems
Benefits and support
- Continuous learning and career development
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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