Quality Analyst
Roblox · Posted Oct 13
Online gaming platform, 3D virtual experiences, and developer tools
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About the role
Roblox is building the tools and platform that empower a global community to create 3D immersive digital experiences, with a mission to connect a billion people with optimism and civility. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with vendor partners. You will validate audit accuracy, analyse performance trends, and identify grading discrepancies to safeguard platform integrity and streamline vendor quality processes.
What you will do
- Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
- Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
- Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
- Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
- Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.
- Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams.
Skills used in this role
What the employer is looking for
- 3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
- Bachelor's degree or equivalent foundational experience in operational auditing.
- Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
- Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
- Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.
- Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently.
- Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Roblox
Roblox operates an immersive online platform where users can build, share, and play 3D experiences created by a global community of developers. The company's mission is to bring the world together through play, enabling tens of millions of daily active users to socialize, learn, and work in virtual environments.
- Industry
- Gaming
- Company size
- 2000+ employees
- Founded
- 2004
- Location
- San Mateo, California, USA
- Funding stage
- Public Company
Funding
Public Company · $918M raised
- 2021-01-06Series H$520M
- 2020-02-26Series G$150M
Leadership
Founder and Chief Executive Officer
Naveen Chopra
Chief Financial Officer
Chief Marketing Officer
Mark Reinstra
Chief Legal Officer
Enrico D'Angelo
Chief Business Officer
Recent coverage
Baxity
Roblox Reveals Major New Features at RDC 20262026-09-27
Quartz
Roblox slashes full-year forecast as age-verification rollout hammers user growth2026-05-01
ScreenHub
Roblox introduces age-based accounts in latest effort to shore up safety2026-04-15
Roblox Press Release
Roblox Corporation Reports Third Quarter 2026 Financial Results Notification2026-10-08