QA Engineer - O2C & Enterprise Billing Testing
New Relic · Posted Sep 29
Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services
Bangalore, IndiaFull-timeHybridSenior Level4+ years₹20.0L–₹35.0L yearly100+ applicants
SaaSCloudTech & DevOpsArtificial Intelligence & Machine LearningBig DataBusiness/Productivity SoftwareGrowth Stage
Full time
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About the role
New Relic builds an intelligent observability platform that gives companies insight into their complex systems. The QA Engineer joins the BOBA Frameworks QA team, a small, high-ownership team embedded in the Finance engineering organization, where quality directly impacts revenue accuracy and customer trust. The role owns Opportunity-to-Cash and Enterprise Billing testing across Salesforce CPQ, provisioning middleware, the Billing Platform, Braintree payment gateways, Avalara taxation, and NetSuite ERP, validating the full quote-to-cash data flow and financial lifecycle.
What you will do
- End-to-End Pipeline Ownership:
- Execute comprehensive test strategies for our entire Opportunity-to-Cash lifecycle.
- Trace data payloads from the moment an order is created in Salesforce CPQ to the moment the final journal entry hits NetSuite.
- Complex Billing Lifecycle Validation:
- Take ownership of testing our Enterprise Billing Platform.
- Rigorously validate invoice generation, taxation (Avalara), proration, discounts, credits, tiered and usage-based pricing models, credit memo issuances, and dunning (collections) workflows.
- Test Plan & Coverage Ownership:
- Own and maintain structured test plans in Xray for all buying programs (PAYG, Savings Plan, Volume Plan).
- Ensure traceability from requirements to execution across every billing lifecycle stage.
- Payment Gateway & Ledger Allocation Testing:
- Take ownership of end-to-end payment flows through Braintree.
- Validate successful authorizations, settlements, and complex edge cases like partial refunds on multi-invoice payments.
- Ensure funds are accurately handled (e.g., proper allocation vs. unallocated amounts) and invoice statuses remain correct across systems.
- Usage & Consumption Testing:
- Deep-dive into our usage-based billing models.
- Simulate high-volume usage data, validate tier drawdown logic, and ensure overages are calculated with absolute precision.
- Cross-System Integration Testing:
- Perform robust integration testing across our financial tech stack.
- Validate API payloads, investigate failed background syncs, and ensure data integrity between Salesforce, Billing Platform, NetSuite, and Braintree.
- Defect Triage & Root Cause Analysis:
- Investigate system logs and identify exactly where a data sync broke down.
- Provide developers with clear, actionable reproduction steps beyond just reporting bugs.
- Cross-Functional Collaboration:
- Act as the bridge between Engineering, Product, and Finance. Partner with business stakeholders to understand complex revenue rules and translate them into foolproof test scenarios.
- Day 30 — Architecture & Ownership: You've mapped the full Quote-to-Cash pipeline end-to-end: Salesforce CPQ → Boomi/PASS provisioning → Billing Platform → NetSuite → Avalara & Braintree. You've taken full ownership of the Xray test repository and can explain which test cases cover which buying program, workstream, and billing lifecycle stage without being asked.
- Day 60 — Independent Execution: You independently execute QA for a complete enterprise billing lifecycle — from contract activation through invoice approval, tax calculation, and payment processing — and close it without escalation. You've begun triaging Billing Platform → NetSuite sync failures and Boomi provisioning errors on your own, and you understand the difference between a defect and expected system behavior.
- Day 90 — Primary Sign-Off: You are the QA gate for all cross-system financial deployments. Engineering ships nothing that touches CPQ, Billing Platform, or NetSuite without your sign-off. You've established a defect triage process in Jira and Xray that gives Engineering and Finance a shared, real-time view of quality — eliminating the back-and-forth that slows down deployments.
- Year 1 — Measurable Impact: Critical post-deployment data sync errors between CPQ and NetSuite have dropped measurably. Every active buying program — PAYG, Savings Plan, and Volume Plan — has standardized, Xray-tracked test coverage for usage-based billing, commitment invoicing, contract lifecycle boundaries, and edge cases. The team ships faster because QA is a multiplier, not a bottleneck.
Skills used in this role
Salesforce CPQBillingPlatformZuoraNetSuiteBraintreeStripeAdyenAvalaraBoomiJiraXrayPostmanAPI TestingAgileIntegration TestingUsage-Based BillingTest PlanningRoot Cause AnalysisCommunication
What the employer is looking for
- O2C Domain Expertise: 4+ years of QA experience with a heavy focus on Quote-to-Cash / Order-to-Cash business processes. You understand the "why" behind financial transactions, not just the "how."
- Salesforce CPQ: Hands-on experience configuring and testing quotes, product bundles, amendments, and contract renewals within Salesforce CPQ.
- Enterprise Billing Platforms: Proven experience testing complex billing systems such as BillingPlatform, Zuora, or similar financial engines.
- Payment Processing & Gateways: Hands-on experience testing enterprise payment gateways (Braintree heavily preferred; Stripe or Adyen acceptable). You possess a deep functional understanding of payment lifecycles (Auth, Capture, Settle, Refund) and how gateway actions impact Accounts Receivable (AR) balances.
- Integration Middleware: Familiarity with provisioning and event-driven middleware (Boomi or equivalent). You can read a payload log and identify where in the chain a sync broke.
- Test Management & Agile Tools: Proficient in Jira for defect tracking and Agile workflows, with strong hands-on experience using Xray as a test management tool. You know how to navigate structured test plans, manage test executions, and maintain strict traceability between bugs, test cases, and product requirements.
- Usage-Based Models: Familiarity with testing consumption-based pricing, tiered pricing, drawdown models, and metered billing logic.
- Integration & API Verification: Experience validating data transfers between systems (using tools like Postman or validating middleware logs). You know how to prove a system sent the right data even if the UI hasn't updated yet.
- Taxation & Compliance Tools: Familiarity with enterprise taxation calculation software like Avalara.
- A System-Level Thinker: You understand that missing a prerequisite step — like failing to approve a usage invoice before uploading the next month's consumption — breaks the entire downstream flow.
- Self-Driven Investigator: When a test fails, you don't just throw it back to Dev. You dig into the documentation and logs to help figure out exactly what went wrong.
- Exceptional Communicator: You can clearly explain a complex API sync failure to an engineer, and then turn around and explain the business impact of that failure to a Finance Manager.
- Detail-Obsessive Under Ambiguity: Financial test data is rarely clean. You know how to set up a controlled test environment, isolate variables, and still reach a confident pass/fail verdict even when upstream systems are noisy.
Benefits and support
- Flexible workforce model supporting fully office-based, fully remote, or hybrid work
About New Relic
New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.
- Industry
- SaaS
- Company size
- 2500-5000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Private Equity-Backed
Funding
Private Equity-Backed · $6.88B raised
Francisco PartnersTPG Inc.BenchmarkInsight PartnersT. Rowe Price
- 2023-11-09Private Equity Buyout$6.5B
Leadership
AW
Ashan Willy
Chief Executive Officer
AA
Ashish Agarwal
Chief Financial Officer
LN
Lauren Nemeth
Chief Revenue Officer
BE
Brian Emerson
Chief Product Officer
KW
Katrina Wong
Chief Marketing Officer
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