PVT Zaheerabad - EPT
Mahindra Group · Posted Nov 2
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role sits with Mahindra's product quality/field quality function at the Zaheerabad plant, focused on electric vehicle (EV) quality, warranty and field failure resolution. Work spans EV HV & LV architecture, diagnostics and failure modes, warranty metrics, and coordination with design, manufacturing quality and supplier quality teams. The engineer will drive structured problem resolution (8D, QC story, DOE), conduct field/dealer and sustenance audits, and publish model quality dashboards for management review.
What you will do
- Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
- Coordinate with Customer Care for monitoring product quality status in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns. Monitoring of effectivity of actions taken in past.
- Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
- Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for new product development as input for prevention of known issues.
- Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
- Carryout Sustenance audit, Yard Audit for ensuring sustenence of actions in the running production and despatches .
- Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends.
Skills used in this role
What the employer is looking for
- B.E - Electrical and Electronics.
- Thorough Knowledge of EV architecture - HV & LV System and sub system. Preferably 3-wheeler / 4-wheeler.
- In-depth understanding of Problem-solving approaches, tools and techniques like 8D, QC story, DOE. Etc.
- Understanding of warranty handling practices. Good understanding of EV diagnostics & failure modes.
- Good Data analytical skills
- Drawing reading and understanding of GD&T and 3D model
- Good understanding of Product development and verification process.
- Team Handling skills and Motivating & Engaging team members
- Effective interpersonal communication for daily collaboration
- Understanding of Electrical Part manufacturing process ( SMT, Box build , Wire harness assembly, motors , switches, lights, sensors etc)
Preferred qualifications
- Industry Preferred Automotive
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
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