PVT - Zaheerabad
Mahindra Group · Posted Oct 3
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
This role sits within Mahindra's quality function for electric vehicle products, based at Zaheerabad, and is focused on reducing warranty RPT, warranty cost per unit and unscheduled visits by resolving top field failures through a structured resolution process. The work spans EV high-voltage and low-voltage architecture, diagnostics and failure modes, coordinated with Customer Care, Design, Manufacturing Quality and Supplier Quality teams. The role also covers field and dealer visits, dealer team training, lessons-learned feedback into new product development, and publishing model quality dashboards for management review.
What you will do
- Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
- Coordinate with Customer Care for resolving product quality concerns in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.
- Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
- Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for new product development as input for prevention of known issues.
- Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
- Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends.
Skills used in this role
What the employer is looking for
- Experience 10+ years
- Industry Preferred Automotive - EV product /Function
- B.E - Electrical and Electronics.
- Awareness on Quality system ( IATF 16949, ISO 9000 & 14000)
- Effective interpersonal communication & presentation skills
- Good in MS office
- Thorough Knowledge of EV architecture -HV & LV System and sub system. Preferably 3-wheeler / 4-wheeler.
- In-depth understanding of Problem-solving approaches, tools and techniques like 8D, QC story, DOE. Etc.
- Understanding of warranty handling practices. Good understanding of EV diagnostics & failure modes.
- Good Data analytical skills
- Drawing reading and understanding of GD&T and 3D model
- Good understanding of Product development and verification process.
- Team Handling skills and Motivating & Engaging team members
- Effective interpersonal communication for daily collaboration
- Understanding of Electrical Part manufacturing process ( SMT, Box build , Wire harness, Wire winding etc)
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
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