Programmer/Analyst
NetApp · Posted Oct 22
Hybrid cloud data services, enterprise storage, and cloud operations solutions
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About the role
NetApp provides enterprise-grade data storage and data management services, including cloud-integrated storage across AWS, Azure, and Google Cloud. This role is a SAP CRM Technical Lead focused on ABAP and ABAP on HANA development, enterprise integrations, and production operations for business-critical SAP CRM systems. The position also drives AI/ML enablement within SAP CRM, including LLM integrations, MCP server development, and AIOps.
What you will do
- Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA
- Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment
- Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms
- Translate ambiguous business requirements into scalable technical designs and implementation plans
- Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction
- Recommend and drive improvements in development standards, operational practices, and system architecture
- Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services and enterprise platforms
- Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps
- Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions
Skills used in this role
What the employer is looking for
- 8+ years of hands-on ABAP and ABAP on HANA development experience
- Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders
- Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
- Experience in SAP PI/PO
- SAP Gateway / OData service development experience
- Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
- Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
- Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
- Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
- Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance
- Contributes to change management — raising, reviewing, and executing production changes following CAB approvals
- Hands-on experience integrating LLM APIs
- Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources
- Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
- Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging
- Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
- Tackles unstructured, complex problems independently — applies new perspectives and creative approaches
- Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
- Proactive subject matter expert
- Bachelor's/Masters degree with 8+ years of relevant SAP CRM experience
Preferred qualifications
- Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus
Benefits and support
- Hybrid working environment
- Flexibility to balance professional ambition with personal life
About NetApp
NetApp, Inc. is an American data infrastructure and data management company that provides unified data storage, integrated data services, and hybrid multi-cloud operations solutions to enterprise customers. Founded in 1992, the company empowers global enterprises to manage applications and data seamlessly across on-premises environments and major public clouds. NetApp specializes in intelligent data infrastructure, cyber resilience, and AI-driven data optimization.
- Industry
- Cloud Computing
- Company size
- 11700 employees
- Founded
- 1992
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Product Officer
President
Chief Technology Officer
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