Program Project Manager - Vice President
JPMorgan Chase · Posted Oct 27
Global banking, investment, credit card, mortgage, and asset management services
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About the role
Client Account Services (CAS) is undertaking a strategic transformation to deliver the next generation of onboarding and servicing experiences for clients, working across Operations, Product, Technology, Data and Controls teams globally. The role is a Vice President, Strategic Change Manager position focused on shaping strategy, leading end-to-end transformation programmes and embedding data, workflow, automation and AI capabilities into the operating model. The successful candidate turns complex business problems into executable plans, drives adoption and benefit realisation, and communicates decisions to senior leaders.
What you will do
- Shape strategic change. Take complex or ambiguous business problems and turn them into clear strategies, priorities and executable plans. Challenge existing processes and identify opportunities to simplify, digitise and reimagine how CAS operates.
- Lead transformation end to end. Own major initiatives from initial problem definition and business case through design, delivery, implementation, adoption and benefit realisation. Connect individual projects into the broader CAS strategy rather than managing them in isolation.
- Reimagine client and operational journeys. Help create simpler, faster and more transparent onboarding and servicing experiences, using strategic platforms, data, workflow, automation and AI where they can materially improve outcomes.
- Turn strategy into executive decisions. Distil complicated issues into clear choices, recommendations and actions. Produce high-quality written and visual materials that allow senior leaders to understand the issue quickly and make informed decisions.
- Create alignment across organisational boundaries. Work across Operations, Product, Technology, Data, Controls and business teams globally. Establish clear outcomes, ownership, dependencies and delivery expectations, and constructively challenge when these are at risk.
- Drive execution with pace and accountability. Identify blockers early, resolve issues wherever possible and escalate clearly when necessary. Maintain focus on the business outcome rather than allowing delivery to become an exercise in milestones and reporting.
- Use data to drive decisions. Define meaningful measures of success across client experience, controls, cycle time, automation, scalability and productivity, and use them to identify where intervention is required.
- Embed change, not just deliver it. Ensure new capabilities are adopted into the operating model with appropriate controls, ownership and measurable benefits. The wider CAS programme explicitly focuses on adoption, readiness and benefit capture as well as technology delivery.
- Act as a trusted strategic partner. Build credibility from working-level delivery teams through to executive management. Communicate candidly, adapt the level of detail to the audience and create confidence in both the direction and the execution.
Skills used in this role
What the employer is looking for
- Strategic thinker and strong executor — you move between big picture and detail to turn strategy into practical action.
- Frames unfamiliar problems — you develop a clear point of view and an actionable plan.
- Genuine self-starter — you operate effectively without a tightly defined brief or constant direction.
- Proactively drives progress — you identify gaps, convene the right people, and move work forward.
- Exercises sound escalation judgement — you know when to progress independently vs. when senior engagement is needed.
- Executive impact — you influence senior stakeholders without relying on hierarchy.
- Constructively challenges and clarifies — you question assumptions, align differing objectives, and make clear recommendations.
- Exceptional communicator — you explain complex topics simply and precisely in writing and verbally.
- Bridges working-level to exec-level — you run detailed sessions and translate outcomes into concise executive messaging.
- Commercial and outcome focused — you measure transformation by business outcomes (controls, client experience, cycle time, automation, scalable growth), not activity.
- Strong problem solver with risk judgement — you apply analytical rigor with imperfect information, identify risks/dependencies/control implications early, and balance speed with well-controlled delivery.
- The strongest candidates will not describe themselves simply as project managers.
- They will be curious about how technology, data and AI can change the operating model, but equally focused on the people, process, controls and adoption required to turn new capabilities into real business value.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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