Program Manager, Vendor Service Delivery Lead
Waymo · Posted Sep 29
Autonomous driving technology, robotaxi, and ride-hailing services
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About the role
Waymo is an autonomous driving technology company building the Waymo Driver, which powers its fully autonomous ride-hail service and has delivered over ten million rider-only trips. The Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) works to ensure the safety, reliability, and quality of the Waymo Driver through an adaptable, AI-powered operation, and the Vendor Service Delivery & Strategy team within it owns vendor delivery and performance management at scale. This role is a Vendor Service Delivery Program Manager responsible for a portfolio of vendor service delivery programs spanning multiple functional and technical areas in the operations domain.
What you will do
- Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs.
- Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
- Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.
- Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting.
- Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets.
- Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.
Skills used in this role
What the employer is looking for
- Bachelor's degree in business, or technical discipline, or equivalent practical experience.
- 10+ years of experience and proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.
- Experience directing multiple scaled vendor supported operations running concurrently.
- Experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
- Willingness and flexibility to work non-standard hours, as required, to collaborate with teams based in US and other regions.
- Ability to thrive in a high ambiguity, dynamic environment.
Preferred qualifications
- Experience working with fast-paced emerging technologies. Experience in SWQ / AI / Data Operations is a plus.
- Experience scaling vendor operations and bringing immature operations to maturity.
- Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines.
- Proficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks.
- Experience working in a multi-geography environment with US based teams.
Benefits and support
- discretionary annual bonus program
- equity incentive plan
- generous Company benefits program
About Waymo
Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get around. Originally started as the Google Self-Driving Car Project in 2009, Waymo develops the custom Waymo Driver hardware and software stack to power fully driverless commercial ride-hailing services. The company operates the Waymo One platform, providing hundreds of thousands of weekly paid driverless trips across major metropolitan areas in the United States.
- Industry
- Autonomous Vehicles
- Company size
- 2500-3000 employees
- Founded
- 2009
- Location
- Mountain View, California, USA
- Funding stage
- Series D
Funding
Series D · $27.1B raised
- 2020-03-02Venture - Series Unknown$2.25B
- 2021-06-16Series C$2.5B
- 2024-10-25Series C$5.6B
- 2026-02-01Series D$16.0B
Leadership
Co-Chief Executive Officer
Co-Chief Executive Officer
Chief Financial Officer
Recent coverage
Glendale Cherry Creek
Waymo Begins Welcoming Public Riders in Denver and Glendale2026-09-29
Electric Cars Report
Waymo's Latest Data Shows 82% Fewer Injury Crashes Than Human Drivers Across Major U.S. Cities2026-09-28
Los Angeles Times
Waymo Wins Approval for Drastic Expansion Across 18 California Counties, Including San Diego2026-09-24
Waymo Blog
Waymo Closes $16 Billion Funding Round at $126 Billion Valuation2026-02-02