Program Management Associate
JPMorgan Chase · Posted Oct 13
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Chief Administrative Office - Purchase to Pay (Tech Product Management team) is responsible for the global governance and standards of all projects across its businesses, centralizing review and prioritization of demand and providing oversight of project activities, risks and dependencies across a portfolio of 150+ projects, about 70% of which relate to legal entity mergers & acquisitions, new onboardings and liquidations. The team partners with groups such as Global Security, Global Real Estate, Global Supplier Services, Technology, Lines of Businesses and Controllers to ensure transparency, alignment, consistency and risk management. This role supports CAO PMO Program Managers with project and portfolio deliverables, leads small to medium-scale projects from concept through closure, conducts business process mapping and gap analysis, and supports test management, UAT and strategy discussions.
What you will do
- Support CAO PMO Program Managers with project and portfolio deliverables, including:
- Lead and/ or participate in design sessions and requirements gathering sessions to capture business/ functional requirements, business rules and controls.
- Interface with cross-functional stakeholders to outline and confirm that their project plan actions are followed up and completed within the stipulated deadlines.
- Translate business requirements to functional/ technical specifications, as needed.
- Support test management, as required – including creating test strategies, test execution plans, test scripts, tracking execution progress, defect management (i.e., own the resolution of issues/ defects arising during testing and post-production support), managing test execution summary reporting, tracking pre-implementation readiness, providing post-deployment support, creating project documents and owning the archival for the assigned projects. Also, lead project working group/ UAT status meetings/ ad-hoc meetings, as required.
- Lead UAT/ Hypercare tollgates – ensuring all stakeholders approve before moving to the next project phase.
- Document minutes of meetings; follow up on open actions to closure; report on project status and own project plan updates for assigned projects.
- Support first review of project documentation/ minutes drafted by Project Analysts – for projects assigned.
- Contribute and summarize lessons learned across the CAO portfolio.
- Establish training and procedures that support project goals and stakeholder adoption.
- Provide analytical and logical thinking to understand and analyze complex business processes, identifying risks and defining possible solutions.
- Lead small projects for CAO PMO – from concept through closure and guide/ support/ track actions of peers partnering with you on your projects.
- Work closely with Program Managers to analyze existing PMO systems and make recommendations for improvement, if asked to.
- Conduct and record business process mapping (current vs. target state) of processes, systems/ applications, controls and documents, conduct gap analysis and summarize findings to develop CAO-wide standards.
- Participate in strategy discussions to define future state operating models.
Skills used in this role
What the employer is looking for
- You are highly analytical, organized and detailed, yet able to extrapolate and summarize key information, as needed.
- You have experience leading or participating in projects independently and confidently and can manage small projects within the established CAO PMO framework, including business process mapping and reporting (current vs. target state).
- You are able to quickly pick up subject matter and possess proficient written and verbal communication skills.
- You are highly motivated, know when to raise red flags, and are able to communicate regularly and clearly.
- You communicate clearly and consistently, listen carefully to different perspectives, follow through on commitments, and maintain humility by seeking help and owning mistakes when appropriate.
- You improve relentlessly by seeking and acting on feedback, speaking up early about risks or opportunities, learning quickly from experience, and identifying practical ways to improve project delivery, processes and stakeholder outcomes.
- You believe in doing the right thing by working collaboratively across teams, treating colleagues and stakeholders with respect, use sound judgment and data to make decisions, and uphold standards for risk, controls, conduct and integrity.
- You embrace innovation and AI by remaining open to new ideas, emerging technologies, and the responsible use of AI to improve efficiency, quality, decision-making and stakeholder outcomes, while adhering to risk, control and data protection requirements.
Preferred qualifications
- 6 to 9 years of experience preferred.
- Prior experience in leading or contributing to legal entity merger or acquisition-type projects or to product delivery will be an added advantage.
- Basic to intermediate level experience in MS Word, Excel, PowerPoint, SharePoint and project analysis. Experience in qTest, Visio, PEGA and Jira preferred.
- A team player who is willing to roll up their sleeves when needed and is able to lead and influence conversations with all parties.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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