Professional Services Engineer
NetApp · Posted Nov 3
Hybrid cloud data services, enterprise storage, and cloud operations solutions
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About the role
NetApp’s Global Services Solutions Centre provides post-sales technical expertise for the installation, implementation, migration, and maintenance of NetApp products. The role works across ONTAP, NAS/SAN, storage, and migration technologies to meet customer requirements and ensure solutions function to specification. The Professional Services Engineer also supports sales staff and customer personnel with technical information and follow-up.
What you will do
- The Professional Services Engineer (PSE) in our Global Services Solutions Centre provides post-sales technical expertise during the installation, implementation, migration and maintenance of company products.
- This individual may be involved in implementing detailed customer installation requirements, as well as ensuring that client’s needs have been met and that the product/solution is fully functioning according to specification.
- The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Skills used in this role
What the employer is looking for
- Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP.
- Good understanding of NAS, SAN, Object & NVMe protocols.
- Experienced in NetApp Storage (Administering NetApp Storage – Ontap, Metro cluster, troubleshooting Issues, performing firmware and operating system upgrades, using storage management tools – Active IQ Unified Manager, ONTAP system manager, NetApp console classification)
- Proficient understanding of NetApp Storage concepts, and related Storage technologies (Snapshots, WORM, controller failover, provisioning, advance configuration, efficiency technologies, cloning, Snapmirror, SVM DR, MetroCluster) including monitoring and troubleshooting, administration, and replication technologies.
- Basics knowledge on Host platform like Windows, Linux, Solaris, AIX, VMware & Hyper-V file systems will be required.
- Basic knowledge on Netapp products like Storage grid, E-Series, Ontap-select and Cloud products
- Basic understanding of several NetApp migration related products/technologies such as FLI, XCP, Robocopy, rsync and clone to successfully complete configuration, execution and troubleshooting of migration jobs.
- Hands on experience on snapmirror replication (VSM, vault, svmdr, active-sync, SVM migrate).
- Possess the ability to work at the direction of Project managers, as well as often self-manage engagements to ensure customer engagements.
- Possess awareness of customer architecture and how it affects migration planning and execution
- Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
- Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high-quality standards.
- Ability to work well with customers’ technical representatives under a variety of circumstances to best understand and meet customer expectations.
- Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.
- Basics understanding of automation and scripting to support data migration and operational tasks
- Hands-on in utilizing AI-assisted tools to improve delivery efficiency, accuracy, and overall project execution .
- Ontap Certification (NCDA – mandatory, NCIE – DP & SAN (optional)) and cloud related certificates will be an added advantage.
- Typically requires a minimum of 4 -8 years of related experience with a bachelor’s degree, and preferably 6 years; or 3 years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.
Benefits and support
- Flexibility so you can balance professional ambition with your personal life
About NetApp
NetApp, Inc. is an American data infrastructure and data management company that provides unified data storage, integrated data services, and hybrid multi-cloud operations solutions to enterprise customers. Founded in 1992, the company empowers global enterprises to manage applications and data seamlessly across on-premises environments and major public clouds. NetApp specializes in intelligent data infrastructure, cyber resilience, and AI-driven data optimization.
- Industry
- Cloud Computing
- Company size
- 11700 employees
- Founded
- 1992
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Product Officer
President
Chief Technology Officer
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