Product Support Consultant, Measurement
Google · Posted Oct 13
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
gTech Ads GCS Customer Experience organization is a customer-centric, solution-generating team that helps advertisers and sales teams get the most out of Google's advertising products, with solutions rooted in technical skill, product expertise, and understanding of customer needs. The role is a Product Support Consultant focused on Measurement, working with Google Ads, Google Analytics and related online advertising measurement products. You will manage troubleshooting tasks and resolve complex technical product issues for advertisers, agencies and partners, develop tools and automation for diagnostics and debugging, and liaise with internal and external stakeholders on customer issues and questions.
What you will do
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
- Partner with cross-functional teams across top Measurement emerging trends and opportunity areas. Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
- Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
- Learn our AI powered Ads products support Measurement.
Skills used in this role
Preferred qualifications
- Experience in online advertising in a customer-facing role using Google Analytics, Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Experience in account/campaign management roles, technical troubleshooting or customer support, supported by strong communication and stakeholder management skills.
- Experience with SQL databases and scripting languages such as PHP or Python.
- Knowledge and experience using Google Analytics 4, Google Tag Manager, Google Ads or other online advertising measurement solutions and the media landscape.
- Strong understanding of internet technologies such as JavaScript and HTML.
Benefits and support
- Support for non-standard operational shifts
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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