Product Specialist / Platform Engineer, Atlassian Confluence Cloud, Tech & Ops, Associate
BlackRock · Posted Nov 4
Investment management, asset management, risk analytics, and wealth services
Bengaluru, KarnatakaFull-timeHybridSenior Level5+ years₹28.0L–₹40.0L yearly64 applicants
Investment ManagementAsset ManagementFinancial ServicesFintechPublic Company
Full time
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About the role
Digital Solutions is responsible for the strategy, governance, enablement, and operational management of BlackRock's enterprise collaboration and content-management technologies, with Collaboration Solutions managing platforms including Microsoft 365, SharePoint Online, Box, NetDocuments, and Atlassian Confluence. The Product Specialist / Platform Engineer for Atlassian Confluence Cloud combines product ownership with hands-on platform engineering, configuring, administering, testing, and troubleshooting the firmwide service. The role partners with Valiantys on the migration from Confluence Data Center to Confluence Cloud and takes on knowledge transfer, validation, stabilization, and the transition to Digital Workplace ownership.
What you will do
- Serve as the Digital Workplace Product Specialist and technical SME for Atlassian Confluence Cloud.
- Gather business, user, support, and control requirements and translate them into prioritized platform solutions.
- Manage backlog priorities, enhancement requests, risks, dependencies, roadmap inputs, and vendor follow-ups.
- Partner with Aladdin stakeholders and other firmwide users to improve usability, supportability, governance, and service value.
- Collaborate with internal teams to define Day 2 operating processes, service measures, ownership boundaries, and continuous-improvement priorities.
- Configure and administer Confluence Cloud spaces, permissions, groups, roles, workflows, security settings, and tenant-level controls.
- Own hands-on configuration across Atlassian Administration, Confluence Cloud, Atlassian Guard, SSO, SAML, SCIM, and Microsoft Entra ID integrations.
- Evaluate, configure, administer, upgrade, and troubleshoot Atlassian Marketplace apps and third-party integrations.
- Perform root-cause analysis, testing, remediation, and vendor escalation for platform, access, integration, and configuration issues.
- Maintain technical standards, configuration baselines, runbooks, support procedures, knowledge articles, and operational evidence.
- Partner with Valiantys and the migration team on knowledge transfer, technical validation, user acceptance testing, cutover readiness, and handoff.
- Validate migrated spaces, permissions, groups, apps, integrations, administrative settings, and expected user experiences.
- Support hypercare, issue triage, defect prioritization, post-migration stabilization, and the transition to steady-state support.
- Assess differences between Confluence Data Center and Confluence Cloud and translate them into configuration, support, and governance requirements.
- Capture decisions, known issues, exception processes, dependencies, and operational knowledge needed for sustainable Day 2 ownership.
- Design and maintain scalable permission, administrative access, group-management, and role-based access models.
- Partner with AIM and identity teams on provisioning, deprovisioning, privileged access, recertification, and ServiceNow request processes.
- Support Marketplace app inventory, licensing, data-access analysis, security review, ownership, and lifecycle governance.
- Coordinate audit logging, monitoring, change control, control evidence, risk remediation, and compliance activities.
- Prepare Service Desk and specialized support teams with knowledge articles, escalation paths, known-issue guidance, and support-transition materials.
- Use incidents, support trends, stakeholder feedback, platform analytics, and vendor roadmaps to identify improvement opportunities.
- Recommend practical solutions that balance user value, configuration complexity, security, supportability, cost, and risk.
- Coordinate Atlassian and partner engagements, track commitments, and ensure technical and operational follow-through.
- Provide concise status, risk, decision, and roadmap updates to the Product Owner and portfolio leadership.
- Test new features and configuration changes before broad implementation and document support and governance impacts.
- Work closely with Product Owners, SaaS application owners, Engineering, Aladdin stakeholders, Information Security, AIM, Cyber Diligence, Service Management, and support teams.
- Facilitate technical and product discussions and reconcile competing user, engineering, governance, and operational requirements.
- Represent Digital Workplace in migration, readiness, architecture, security, vendor, and post-implementation reviews.
- Communicate clearly with business users, administrators, engineers, vendors, control partners, and senior stakeholders.
- Act as the accountable technical partner for Confluence configuration, operational health, and continuous service improvement.
Skills used in this role
What the employer is looking for
- Five or more years of enterprise Confluence administration, platform engineering, or comparable SaaS application ownership experience.
- Deep hands-on Confluence Cloud configuration experience across spaces, permissions, groups, roles, administrative settings, and troubleshooting.
- Experience translating business and operational requirements into technical designs, platform configurations, testing approaches, and durable processes.
- Hands-on experience evaluating, implementing, administering, upgrading, and troubleshooting Atlassian Marketplace apps and integrations.
- Experience supporting Confluence Cloud migrations, including validation, testing, cutover, knowledge transfer, hypercare, or post-migration stabilization.
- Working knowledge of identity and access management, SSO, SAML, SCIM, Microsoft Entra ID, and group-based access controls.
- Experience diagnosing platform issues, performing root-cause analysis, and coordinating escalations with Atlassian and third-party vendors.
- Strong documentation, analytical, communication, prioritization, and cross-functional stakeholder-management skills.
- Ability to work independently across global product, engineering, security, support, vendor, and business teams.
Preferred qualifications
- Enterprise migration experience from Confluence Data Center or Server to Confluence Cloud.
- Experience with permission and group mapping, space remediation, Marketplace app compatibility assessments, UAT, hypercare, and steady-state transition.
- Experience assessing Marketplace app licensing, security, data access, governance, technical dependencies, and long-term support requirements.
- Familiarity with Atlassian Administration, Atlassian Guard, Jira, Microsoft Entra ID, ServiceNow, Splunk, and enterprise access-governance processes.
- Experience supporting global collaboration platforms in financial services or another regulated environment; Atlassian certification is a plus.
Benefits and support
- Strong retirement plan
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)
About BlackRock
BlackRock, Inc. is an American multinational investment management corporation and the world's largest asset manager. The firm provides institutional and individual clients with a broad range of investment, advisory, and risk management products, including its proprietary Aladdin financial technology platform. Headquartered in New York City, BlackRock manages trillions in assets across global equity, fixed income, alternative investments, and iShares exchange-traded funds (ETFs).
- Industry
- Investment Management
- Company size
- 24900 employees
- Founded
- 1988-03-09
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
LF
Larry Fink
Chairman and Chief Executive Officer
RK
Rob Kapito
President and Director
MS
Martin Small
Chief Financial Officer and Global Head of Corporate Strategy
RG
Rob Goldstein
Chief Operating Officer
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