Product Specialist - Opentext XECM
IKEA · Posted Oct 23
Ready-to-assemble furniture, home accessories, and affordable interior design services
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About the role
The Group Function Digital Area supports People & Culture platforms across IKEA's global organization, with responsibility for an Enterprise Content Management platform integrated with SAP SuccessFactors for employee document lifecycle management. The role is a Product Specialist for OpenText xECM for SAP SuccessFactors, acting as a functional and platform subject-matter expert. The specialist gathers customer and stakeholder requirements, defines fit-for-purpose solutions, and coordinates with engineering, security, architecture, and vendor teams to deliver secure, compliant document management capabilities.
What you will do
- Engage with customers and business stakeholders to understand their needs, document requirements, and communicate functional options and constraints for OpenText xECM for SAP SuccessFactors.
- Prioritize business requirements, platform enhancements, and operational stability in accordance with business needs.
- Collaborate with Engineering teams to define and deliver scalable business solutions.
- Partner with HR and DMS Product teams to translate business requirements into application capabilities.
- Ensure secure, compliant, and efficient employee document management across the entire employee lifecycle.
- Drive continuous improvements in document generation, onboarding, contracts, digital signatures, document retention, and archival processes.
- Support major releases, upgrades, and transformation initiatives affecting the platform.
- Support functional testing, user acceptance testing, issue triage, and validation of delivered changes; help investigate incidents and communicate status and resolutions clearly to customers and stakeholders.
Skills used in this role
What the employer is looking for
- Strong hands-on knowledge of OpenText xECM and Content Server, with a good understanding of enterprise content management concepts and document lifecycle processes.
- Experience working with Enterprise Content Management platforms such as OpenText xECM, Content Server, and SAP DMS.
- Understanding document lifecycle management, retention policies, compliance, and employee document governance.
- Good understanding of OpenText integrations with enterprise applications, including SAP SuccessFactors; familiarity with APIs, middleware, or integration platforms is an advantage.
- Ability to work closely with engineering, architecture, security, customers, and external vendors.
- Excellent verbal and written communication, presentation, facilitation, and customer-facing skills, with the ability to explain technical concepts clearly to business audiences.
- 4+ years of hands-on experience with OpenText xECM / Content Server in implementation, configuration, business analysis, functional consulting, or application support roles.
- Strong OpenText xECM knowledge is mandatory, including Content Server, Business Workspaces, workspace hierarchies, document types, metadata models, permissions, business rules, and document lifecycle management.
- Knowledge of xECM for SAP SuccessFactors and HR document processes is highly desirable.
- Hands-on experience with OpenText xECM and Content Server is essential.
- Exposure to Archive Server, PowerDocs, DocuSign, SAP SuccessFactors, and GCP integrations is an advantage.
- Proven ability to gather and analyze customer requirements, document functional specifications, manage requirement clarifications, and support delivery of enterprise application enhancements.
- Ability to engage confidently with customers, lead requirement workshops, manage expectations, resolve functional questions, and maintain clear communication between business and technical teams.
- Strong stakeholder management and customer communication skills, with the ability to bridge business requirements and technical delivery across engineering and vendor teams.
- Good understanding of integrations, access controls, security, compliance, document governance, retention policies, and audit requirements.
- Knowledge of OpenText PowerDocs, document generation, DocuSign, and SAP SuccessFactors modules such as Employee Central, Recruiting, Onboarding, Offboarding, and Employee Documents is an advantage.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IKEA
IKEA is a multinational conglomerate that designs and sells ready-to-assemble furniture, kitchen appliances, home accessories, and various services. Founded in Sweden, it has grown into the world's largest furniture retailer, known for its modernist designs, flat-pack logistics, and affordable prices. The company operates through a complex franchise system encompassing retail operations, design, manufacturing, and supply chains globally.
- Industry
- Retail
- Company size
- 220,000+ employees
- Founded
- 1943-07-28
- Location
- Delft, Netherlands
- Funding stage
- Private Company
Leadership
Jakub Jankowski
CEO, Inter IKEA Group
Pontus Erntell
Chief Financial Officer (CFO), Inter IKEA Group
Jesper Brodin
CEO, Ingka Group
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