Product Manager - Capture & Controls
JPMorgan Chase · Posted Nov 5
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Global Capture and Control Product team sits within JPMorgan Chase's Enterprise Communication Platforms organization and is responsible for Voice Recording, business controls, and applied artificial intelligence products. The team works with global agile development teams across New Jersey, Bengaluru, Hyderabad, London, Columbus, and Plano. This Vice President Technical Product Manager role shapes product strategy, roadmaps, and delivery for compliant capture, controls, and AI-enhanced capabilities.
What you will do
- Contribute to product vision, strategy, roadmaps, and priorities aligned to business, customer, and team objectives.
- Lead discovery through stakeholder engagement and user research.
- Turn business, user, and control needs into product requirements, specifications, epics, stories, and acceptance criteria.
- Partner with agile development teams to manage backlogs, plan releases, resolve dependencies, and deliver features.
- Define and track measures for adoption, customer experience, quality, delivery, and operational outcomes.
- Communicate product direction, progress, risks, and decisions to stakeholders and senior leadership.
- Build customer and partner relationships to validate priorities, gather feedback, and improve the product experience.
- Identify opportunities to apply generative-AI and agent-based workflows across customer experiences, product capabilities, and delivery workflows.
- Lead assigned programs across teams and departments.
Skills used in this role
What the employer is looking for
- 5+ years of product management experience delivering enterprise software or application capabilities.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical discipline, or equivalent practical experience.
- Proven record of defining product roadmaps, leading discovery and user research, and translating insights into clear requirements and documentation (specifications, user stories, acceptance criteria, reports).
- Strong agile delivery background, partnering with development teams to prioritize backlogs, plan releases, and deliver features across a large, complex, global organization.
- Working knowledge of applying generative artificial intelligence, agent-based workflows, and artificial intelligence–assisted development to product and application capabilities.
- Experience delivering secure, enterprise-grade cloud applications, including integration and delivery considerations.
- Strong communication and presentation skills, with a proactive, collaborative approach, sound judgment, and comfort operating in an evolving environment.
Preferred qualifications
- Understanding of financial-services controls, risk, compliance, and regulatory requirements affecting digital communications.
- Ability to define application programming interfaces, integrations, and developer-facing product capabilities.
- Experience with communication platforms or compliant recording and governance for digital communications, such as NICE, Verint, Dubber, Smarsh, Global Relay, Microsoft Purview, Proofpoint.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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