Product Manager, Agentic, Customer Engagement
Google · Posted Oct 5
Search engine, cloud computing, software, hardware, and artificial intelligence services
Get a personal compatibility score
Add a resume for personal matches
About the role
Customer Engagement (CE) is a team within Ads focused on providing tools and products that enable Google to intelligently engage customers and help them succeed at scale, covering marketing, business, and support for the Ads business as well as customer support for Google's consumer ecosystem. The team drives the design and development of agentic Artificial Intelligence (AI) systems that transform how support practitioners engage with customers through automated, intelligent conversations, managing contextualized diagnosis, multi-step troubleshooting, resolution, and communication with human agents in the loop. This Product Manager role owns the product goal, strategy, and roadmap for the Cases AI Agentic system, working cross-functionally with Engineering, UX, and business stakeholders from conception to launch and iteration.
What you will do
- Define and advocate the product goal, strategy, and roadmap for features and quality of the Cases AI Agentic system.
- Prioritize the product backlog, make trade-off decisions, and manage the product lifecycle from concept to launch and iteration. Translate user needs and business requirements into detailed Product Requirements Documents (PRDs), user stories, and specifications.
- Collaborate deeply with Engineering, User Experience (UX) Designers, UX Researchers, and Technical Program Managers to ideate, design, and deliver innovative solutions.
- Engage with key stakeholders and users including Sellers, Analysts, and Global Business Organization (GBO) partners to understand their needs, pain points, and opportunities.
- Communicate product plans, progress, and results to stakeholders, leadership, and cross-functional partners across CE and its ecosystem.
Skills used in this role
Preferred qualifications
- Master's degree in a technology or a business related field.
- 2 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting).
- Experience working on products in the Enterprise Business Intelligence (BI), data analytics, or internal tooling space.
- Familiarity or foundational experience with Generative AI, Large Language Models (LLMs), and AI-motivated chat or automated tools.
- Proven capability to execute and launch features successfully in a highly cross-functional environment (e.g., working with Sellers, Analysts, and Operations teams).
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
Recent coverage
Search Engine Journal
Google Rolls Out September 2026 Spam Update Globally2026-09-24
Android Headlines
Everything announced at Google's 2026 Made by Google event2026-08-24
TechRepublic
Google's Biggest Announcements of 2026: Gemini, Android 17, and More2026-08-03
Google Blog
At Google I/O 2026, we unveiled a vision for this era of the agentic web2026-05-19