Product Delivery Manager – Document Management Services- Vice President
JPMorgan Chase · Posted Oct 30
Global banking, investment, credit card, mortgage, and asset management services
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About the role
Document Management Services (DMS) at JPMorgan Chase builds document generation and lifecycle capabilities that support lending and business operations. The team drives the product vision and roadmap for DMS capabilities, including document creation, integration with banking applications, and compliant end-to-end document processes. This Vice President role leads end-to-end product delivery — intake, dependency and release management, stakeholder engagement, and performance reporting — across cross-functional product and technology teams.
What you will do
- Lead end-to-end product delivery, including intake, dependency and release management, operationalization, and performance reporting.
- Oversee change management and ensure compliance with risk, controls, and regulatory requirements.
- Manage timelines, resources, and stakeholder communications, proactively resolving blockers.
- Build deep product and business knowledge to serve as a strategic partner to product and technology teams.
- Lead cross-functional teams to implement document management solutions and integrate with banking applications.
- Use data to monitor progress, ensure quality deliverables, and meet success metrics.
- Foster continuous learning and growth within project teams, delegating tasks for efficient delivery.
- Engage with senior management and stakeholders, providing updates and resolving issues.
- Build strong relationships with stakeholders to understand needs and expectations.
- Anticipate challenges, remove obstacles, and drive continuous improvement.
- Promote lean program management, documentation standards, and operational excellence
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field.
- Over 9 years’ experience in product delivery or document management or related domain.
- Proven ability in operational management, change readiness, and iterative product delivery.
- Skilled in drafting clear, concise status updates and communicating complex information with simplicity.
- Experienced in release management, deployment strategies, and conflict resolution.
- Knowledgeable in Agile and hybrid methodologies and product development lifecycle.
Preferred qualifications
- Proficiency in product delivery tools (e.g., Figma, LUCID, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint)
- Project management and Agile certifications. (Preferred)
- Working knowledge of Large Language models (LLM) and/or Agentic AI
- Preference: Experienced with document lifecycle management, template setup, and related technologies (API, cloud storage, OCR, e-signature).
- Advanced computer literacy and proficiency with project management tools (e.g., Jira, Confluence, Excel, PowerPoint).
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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