Product Delivery Associate– Real-Time Payments
JPMorgan Chase · Posted Oct 14
Global banking, investment, credit card, mortgage, and asset management services
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About the role
Building on the vision and structure of the Payments business, the Payments Operations organization is evolving its operating model through the newly created Cash Operations & Transformation team, which supports existing and new products such as Real Time Payments and Digital Payments – Push2Card and Push2Wallet, with a focus on simplifying and standardizing operational services. As a Senior Product Delivery Associate in Payment Operations, the role partners with Operations, Sales, Product, Client Service & Implementations, and Technology to build out and drive adoption of new e-commerce payment products. The role works closely with Operations, Product and Technology to define requirements and deliver scalable, resilient, operationally ready Real-Time Payments capabilities.
What you will do
- Work closely with Operations, Product and Technology to deliver scalable, resilient and operationally ready Real-Time Payments capabilities.
- Lead requirements discovery and translate business needs into functional process flows, use cases, acceptance criteria and traceable delivery requirements in JIRA.
- Run daily POD calls and document end-to-end payment journeys, core processing and exception scenarios.
- Assess operational impacts and design future-state processes, Target Operating Models, ownership, controls, service hand-offs and escalation paths.
- Identify operational, regulatory, fraud, sanctions, liquidity, accounting and reconciliation risks and define sustainable controls and mitigations.
- Develop and review testing scenarios with Operations, Product and Technology, in line with regional processes.
- Drive operational readiness, implementation planning and go-live support.
- Facilitate workshops, resolve requirements gaps and communicate decisions, risks, dependencies and delivery status, while identifying opportunities to automate and improve straight-through processing, utilising AI.
- Maintain program execution artifacts including deliverables, milestones and RAID logs; surface risks, blockers and dependency needs.
Skills used in this role
What the employer is looking for
- 6+ years’ experience in a financial services payments delivery role, with direct experience of RTP schemes.
- Self-starter with strong execution discipline and stakeholder management experience.
- Ability to build trusted relationships, influence decisions, challenge and align cross-functional teams.
- Proficient in using AI tools to improve processes, increase efficiency and identify automation opportunities.
- Collaborative team player who shares knowledge to continuously improve ways of working.
- Strong understanding of end-to-end payment processing, operational risk and controls.
- Structured problem-solver with attention to detail.
- Proficiency in JIRA, Excel, PowerPoint and process-mapping tools.
Preferred qualifications
- Knowledge of ISO 20022 messaging and payment flows, including initiation, status, returns, investigations, reconciliation and reporting.
- Experience with APIs, webhooks, host-to-host files, digital payment platforms, sanctions, fraud, transaction limits, liquidity, reconciliations and exception processing.
- Experience in Corporate and Investment Bank operations, process automation and transformation, with familiarity of Monday.com, Alteryx, Tableau and responsible AI-assisted analysis.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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