Procurement Operations Specialist
IBM · Posted Oct 20
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Finance & Operations supports IBM's transformation by driving efficiency, transparency, and decision-making across the business. This Enterprise Operations role focuses on procurement and accounts payable support, including Procure-to-Pay exceptions, invoice processing, and supplier/stakeholder queries. It works with ERP and procurement platforms such as SAP, Oracle, Ariba, and Coupa to resolve service requests and maintain SLA-driven operations.
What you will do
- Serve as the first point of contact for procurement and accounts payable inquiries received through email, ticketing systems, chat, or phone, ensuring timely and professional support.
- Manage and resolve service requests and process-related queries concerning procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
- Log, prioritize, track, and monitor incidents and service requests in ServiceNow or other case management systems through closure.
- Guide internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements.
- Investigate and resolve Procure-to-Pay exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
- Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely resolution and effective escalation management.
- Monitor ticket queues and service levels to meet agreed SLAs and customer satisfaction targets.
- Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.
- Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.
- Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in finance, Accounting, Business, Supply Chain, Procurement, or a related field.
- Typically possesses 2 or more years of experience in Accounts Payable, Procure-to-Pay, invoice processing, or a related finance operations function.
- Experience working in SLA-driven Shared Services, BPO, or Global Delivery environments and supporting global stakeholders.
- Strong knowledge of purchase order-based invoice matching, three-way matching, and goods receipt/invoice receipt reconciliation.
- Experience with SAP, Oracle, Ariba, Coupa, or comparable ERP and procurement platforms.
- Familiarity with invoice exception management, supplier query resolution, and case management workflows.
- Strong analytical, problem-solving, and root-cause analysis skills.
- Excellent written and verbal communication skills for effective stakeholder and supplier engagement.
- Proficiency in Microsoft Excel and reporting or analytics tools.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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