Procurement Operations Specialist
IBM · Posted Oct 27
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Finance & Operations drives efficiency, transparency, and smart decision-making across the business, partnering across functions and geographies using data, technology, and process excellence. As a Procurement Operations Specialist, you act as a single point of contact for global procurement professionals and suppliers, supporting procurement applications and processes as well as accounts payable help requests. The role involves call center support, system query resolution, call logging, and knowledge database consultation.
What you will do
- Provide Call Center Support: Respond to incoming calls and emails, providing high-quality support and resolving client queries related to procurement tools and processes. Effectively receive and document clear and accurate help requests from IBM internal clients and suppliers.
- Resolve System Queries: Utilize problem-solving skills to determine the root cause of system issues and provide solutions or escalate to Level 2 contact as needed. Gather relevant problem information and generate problem reports.
- Maintain Accurate Records: Create a call log for every help request, ensuring accurate contact information is obtained and problems/questions are accurately documented.
- Consult Knowledge Database: Effectively consult the knowledge database for guidance in responding to client's questions and utilize knowledge of supported procurement applications.
- Provide Regular Feedback: Offer regular updates to clients on the status of their tickets, ensuring timely resolution and follow-up.
- Data Entry and Record-Keeping: Experience maintaining accurate records, including creating call logs and documenting client interactions.
Skills used in this role
What the employer is looking for
- Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
- Experience Working with Call Centers: Exposure to call center operations, including professional call handling skills and providing high-quality support to clients.
- Basic Understanding of Problem-Solving: Experience with problem determination and resolution, including gathering relevant problem information and escalating issues as needed.
- Familiarity with Knowledge Databases: Exposure to utilizing knowledge databases for guidance in responding to client queries and resolving issues.
- Designated Language Skills: Proficiency in additional languages may be beneficial for effective communication with global clients and suppliers.
- Software Specific Skills: Familiarity with software applications such as Excel may be useful in data analysis and record-keeping.
- Coaching and Client Requirements: Knowledge of internal clients' requirements and coaching skills may be advantageous in providing tailored support and guidance.
Benefits and support
- Continuous learning and career development
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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