PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT
IBM · Posted Oct 7
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM BPO, part of IBM Consulting, accelerates digital transformation for clients using agile methodologies, process mining and AI-powered workflows, supported by the broader IBM portfolio including IBM Software and Red Hat. This Enterprise Operations role covers Record to Report processes — reporting, general ledger entries and intercompany reconciliation — delivered for clients across global regions. The professional leads F&A delivery, client governance, SLA and compliance adherence, transformation projects and team development.
What you will do
- You will focus on Reporting, General Ledger Entries, and Intercompany Reconciliation globally.
- Manage client engagements/contracts across geographies - Operations support for establishing processes, metrics identifications and reporting.
- Responsible for managing relationships with customers at the senior management level and ensuring customer happiness.
- Demonstrate Thought leadership in bringing value to the client - technology and analytics.
- Build and maintain a robust tracking mechanism for key indicators of the operations to support decision-making.
- Responsible for tracking and driving all process parameters 'critical to quality' for process delivery.
- Run career development activities for team members, team leaders and managers, including performance management, feedback, and training.
- Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.
- Handle and ensure overall F&A delivery for various global regions.
- Drive transformation projects.
- Manage account reconciliation process and drive policy adherence along with implementation of tools and usage.
- Responsible for driving productivity and efficiency per contractual requirements.
- Ensure adherence to control and compliance policies and procedures.
- Lead operational and governance calls with clients and IBM internal Partners.
- Ensure Service Level Agreement (SLA) management and Issue protocol.
- Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution.
- Build backup and cross-training plans and ensure they are implemented and revisited regularly.
Skills used in this role
What the employer is looking for
- Minimum 10 years of experience in Finance and Administration Delivery.
- Proven experience in handling all aspects of Records to report.
- Ability to interact and lead multiple customers across the globe and handle issues.
- Experience to continuously look for opportunities to improve metrics and the validation of the data.
- Proven analytical and numerical ability.
- Validated presentation and interpersonal skills with flexibility in work hours.
- Strategic thought leadership in designing future state delivery and strategies for attaining them.
- Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with the latest marketing trends.
- Ambitious individual who can work under their direction towards agreed targets/goals and with a creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Up-to-date technical knowledge by attending educational workshops, reviewing publications.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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