Process Excellence and Transformation- Associate
JPMorgan Chase · Posted Oct 19
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The CCB Finance & Business Management (F&BM) transformation teams identify and prioritize efficiency opportunities across sub-LOBs, establish consistent operating models and governance routines, and execute change in a sustainable, well-controlled way. The role focuses on building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases. As a Senior Associate, Process Excellence & Transformation, you will deliver quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.
What you will do
- Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs.
- Design and operationalize a centralized, persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements.
- Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes.
- Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth.
- Scale proof-of-concept work into production-ready artifacts that can be used in strategy discussions and before launching new use cases.
- Align priorities and outcomes with sub‑LOB leadership (N‑1), clarifying ownership, decisions, and success measures.
- Standardize execution through Agile discipline and governance routines, including JIRA hygiene, review checkpoints, and timely sign-offs.
- Partner with Controls stakeholders to align initiatives to Controls OKRs, streamline SOPs, and identify control-aligned efficiency opportunities.
- Coordinate delivery with STO/execution partners by managing dependencies, tracking progress, and escalating risks and delays.
- Maintain a single authoritative repository for historical, current, and pipeline transformation work and enable leadership visibility via JIRA dashboards.
- Lead Lean (DMAIC) deep-dives to deliver measurable, systemic improvements with sub‑LOB sign-off and adoption.
Skills used in this role
What the employer is looking for
- Demonstrate 6+ years of experience in process excellence, transformation, program/project management, or operational strategy (financial services beneficial).
- Lead cross-functional workstreams with senior stakeholder alignment, including N‑1 engagement and decision-making.
- Active development experience to build solutions using IS solutions- Python, Pyspark, Alteryx
- Execute disciplined intake-to-delivery lifecycle management, including governance cadence, dependency/risk management, and closure.
- Apply hands-on Agile delivery practices and use JIRA for tracking, reporting, and dashboarding.
- Communicate clearly in writing and verbally, including executive-ready updates and crisp decision asks.
- Build and sustain an adopted “golden resource” mapping Team–Tool–Process–Change Journey with a 12–24 month outlook.
- Deliver measurable outcomes through standardized operating models, reusable repositories, and end-to-end workstreams with documented stakeholder buy-in.
Preferred qualifications
- Active development experience to build solutions using IS solutions- Databricks, Snowflake, Atoti, Sigma, Tableau
- Apply exposure to intelligent automation and analytics enablement and adoption in enterprise environments.
- Hold Lean Six Sigma certification (Green Belt/Black Belt) or demonstrate successful DMAIC delivery experience.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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