PROCESS DELIVERY SPECIALIST-LEAD TO CASH
IBM · Posted Oct 16
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Consulting's BPO (Business Process Operations) team accelerates digital transformation for clients using agile methodologies, process mining, and AI-powered workflows, supported by the IBM technology portfolio including IBM Software and Red Hat. As Process Analyst – Order to Cash (O2C) within Enterprise Operations, the role covers accounts receivable processing, daily cash applications posting and balancing, journal entries, filing records, and general account reconciliations. The position requires flexibility to work in shifts.
What you will do
- Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
- Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating.
- Investigate unapplied payments, rectify them, and ensure proper allocation.
- Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
- Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.
Skills used in this role
What the employer is looking for
- Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.
- Expertise in enhancing cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
- Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics and collaborating with customers, sales, and finance for improvements.
- Demonstrated hands-on proficiency in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.
- Proficient in MS Office applications and any ERP software as an end-user.
- Self-directed and ambitious achiever.
- Meeting targets effectively.
- Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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