PROCESS DELIVERY SPECIALIST-LEAD TO CASH
IBM · Posted Oct 14
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Consulting's Enterprise Operations / IBM BPO unit accelerates digital transformation for clients using agile methodologies, process mining, and AI-powered workflows across the IBM portfolio, including IBM Software and Red Hat. As Senior Process Analyst – Order to Cash (O2C), the role owns Accounts Receivable processing, including posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. The position works within India Enterprise Operations and supports cash application automation, unapplied payment investigations, and adherence to client SLAs.
What you will do
- Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
- Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.
- Investigate unapplied payments, rectify them, and ensure proper allocation.
- Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
- Adhere to client SLA's (Service Level Agreements) and timelines.
- Enhance technical skills by attending educational workshops, reviewing publications etc.
Skills used in this role
What the employer is looking for
- Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.
- Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
- Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
- Proven experience in building and utilizing reports to analyze pertinent account information.
- Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
- Working knowledge to identify and implement action plans and process improvements with mentorship.
- Proficient in MS Office applications and any ERP software as an end-user.
- Ambitious individual who can work under their direction towards agreed targets/goals.
- Ability to work under tight timelines and have been part of change management initiatives.
- Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.
- You should be flexible to work in shifts.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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