PROCESS DELIVERY SPECIALIST-INSURANCE CLAIM MANAGEMENT
IBM · Posted Oct 16
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
Spartan Technology Services and Solutions Private Limited, a subsidiary of IBM, is part of IBM Business Process Operations and provides end-to-end services for policy renewal and query resolution in the insurance industry, with a focus on data security and quality. This role processes life and annuity insurance claims, including investigating and disbursing payments, validating documents, determining claim actions, and calculating benefit amounts for beneficiaries. The specialist works with onshore and offshore customers via email and calls while meeting daily, weekly, and monthly productivity and quality targets.
What you will do
- Processing life and annuity insurance claims involves investigating, processing, and disbursing payments, including validating documents, determining claim actions, and calculating benefit amounts for beneficiaries.
- Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls.
- Meet productivity and quality targets on a daily, weekly, and monthly basis.
- Render overtime whenever requested by the Supervisor including rest day.
- Use expertise to evaluate the work of others and assist in process calibration.
- Facilitate team huddles and teach-back sessions as scheduled.
- Complete certification on the identified process and developmental training.
- Participate in functional and company-wide activities.
- Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
- Maintain key records like working files and email for reference and audit purposes.
- Handle own work in process and support team efforts to ensure that individual, and team goals are met.
- Identify process improvements and cost take-out opportunities and drive those projects for closure.
Skills used in this role
What the employer is looking for
- Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 3-6 years of experience in the Life/Annuities products and Claims Department.
- Good English Communication (Both written & verbal).
- Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
- Basic Computer knowledge along with typing speed of 35 words/minute.
- Self-directed and ambitious achiever, Meeting targets effectively.
- Demonstrated ability to analyse complex data, complemented by strong interpersonal and organizational skills.
- Ability to handle basic day-to-day requirements of Excel.
Preferred qualifications
- Preferred LOMA Level 1 and Gage R&R certification.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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