PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS
IBM · Posted Nov 2
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM BPO, part of IBM Consulting, accelerates digital transformation for clients using agile methodologies, process mining, and AI-powered workflows across the hybrid cloud and AI portfolio, including IBM Software and Red Hat. This role sits within the Human Resources operations delivery space in Bangalore, focused on end-to-end recruitment support. As Senior Process Analyst – Recruitment, the specialist works with client operation management and staff, defining and implementing sourcing strategies to build a qualified talent pool while owning the sourcing life cycle in the ATS.
What you will do
- Take ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.
- Conduct an initial assessment of the candidate's suitability.
- Follow new methods with the approach for sourcing candidates and generating new leads.
- Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.
- Utilize ATS to perform candidate screening (and other program tools).
- Ensure detailed screening and selection criteria to identify top talent and resolve the meaningful strength of the talent in the pool.
- Update the status of Candidates on the Applicant Tracking System (ATS) regularly.
- Perform other miscellaneous duties as required by management.
- Graduate/Postgraduate with a minimum of 3-5 years of experience in recruitment standard methodologies (preferably in ITES / BPO / FA).
- Expertise in sourcing through social media channels and other innovative sourcing channels.
- Demonstrable experience in partner management and strength to hold difficult conversations with them.
- Build expertise in deep domain knowledge and understanding of business strategy and drive innovation.
- Equipped with consultative instinct, passionate about recruiting and not view the role as transactional Proficiency and experience in Applicant Tracking Systems (ATS) and Human Resources Information Systems (HRIS) will be an advantage.
- Proven change management and open to it good time management and working under tight deadlines.
- Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Maintain technical knowledge by attending educational workshops, reviewing publications. India Enterprise Operations Professional Bangalore, IN Bangalore (0063)
Skills used in this role
What the employer is looking for
- Experience in building rapport and collaborating with Hiring Managers through the open requisition, sourcing, debriefing and offer stages.
- Experience in direct sourcing and recruitment experience in a corporate or consultancy (RPO set-up is preferred).
- Ambitious individual who can work under their direction towards agreed targets/goals.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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