Proactive Moderation Operations Specialist
Roblox · Posted Oct 9
Online gaming platform, 3D virtual experiences, and developer tools
Get a personal compatibility score
Add a resume for personal matches
About the role
Roblox is a global platform where tens of millions of people explore, create, play, and connect in 3D immersive digital experiences built by its community of developers and creators. The Proactive Moderation Operations team carries out the company's day-to-day proactive human moderation efforts to keep user-generated content safe and civil. This Specialist role owns moderation cases end to end — from ticket creation through moderation, QA, and golden labeling — applies labels to user-generated content, hunts emerging abuse trends, and helps refine proactive moderation tooling, policies, and workflows, reporting to the Lead, Proactive Moderation Operations.
What you will do
- Manage multiple moderation cases at once and own each one end to end, including creating moderation tickets, moderating those tickets, conducting QA, golden labeling, reporting on the latest trends and data, and more
- Shift fluidly between different policy violation areas as priorities and abuse trends change
- Stay current on developing, sensitive real-world events and factor that context into your case management and moderation decisions
- Apply rapid and accurate labels to user-generated content, serving as an expert judge who weighs tradeoffs between false positive rates, speed, and urgency
- Execute and help refine the workflows our content safety moderation response teams use to ensure timely and effective moderation of user-generated content
- Develop deep, hands-on expertise in our proactive moderation tooling and processes, and help interpret grey-area policies as new situations arise
- Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties
- Partner with third-parties and cross-functional teammates to conduct effective, metrics-driven content moderation
- Surface bugs, feature limitations, and feature requests, and collaborate on solutions that improve operations and enhance the safety of our users
- Consistently meet your quality and throughput targets, and use data to inform your moderation decisions
- This role requires on-call work at weekends on a rotational basis
- This role involves exposure to graphic and/or objectionable content
Skills used in this role
What the employer is looking for
- Bachelor's degree in business, operations, or a related field
- 3+ years of experience in content moderation, trust & safety, or a similar field, ideally with exposure to content safety moderation workflows and threat hunting
- Strong attention to detail and sound judgment, with the ability to apply policies consistently and accurately under time pressure
- Experience following and improving processes that support operational efficiency
- Comfort using data to inform day-to-day decision-making
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
- Strong analytical and critical thinking skills, with the ability to conduct deep-dive investigations, and make sound, evidence-based decisions in ambiguous and fast-paced environments.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Roblox
Roblox operates an immersive online platform where users can build, share, and play 3D experiences created by a global community of developers. The company's mission is to bring the world together through play, enabling tens of millions of daily active users to socialize, learn, and work in virtual environments.
- Industry
- Gaming
- Company size
- 2000+ employees
- Founded
- 2004
- Location
- San Mateo, California, USA
- Funding stage
- Public Company
Funding
Public Company · $918M raised
- 2021-01-06Series H$520M
- 2020-02-26Series G$150M
Leadership
Founder and Chief Executive Officer
Naveen Chopra
Chief Financial Officer
Chief Marketing Officer
Mark Reinstra
Chief Legal Officer
Enrico D'Angelo
Chief Business Officer
Recent coverage
Barchart
Roblox reports narrowed net loss and surging adjusted EBITDA in Q2 financial results2026-10-02
Roblox Blog
Roblox Innovation Awards Showcase What's Possible on Roblox2026-09-01
CBS News
Roblox faces ongoing scrutiny and legislative inquiries regarding child safety measures2026-08-19
CBS News
Roblox rolls out new age-based accounts to bolster platform safety2026-04-14